Review Time
I reported my vehicle broken down at 23:25 on 1 January, trusting the “1-hour guarantee”. What followed was a nightmare that lasted until the next day.Recovery did not arrive until around 1:00–1:30am. When they finally turned up, they refused to change the tyre and simply walked off, leaving me stranded on the motorway. I immediately called back to report this, but nothing was done.By 3:00–3:30am, there was still no help. I had to send my passenger home by other means while I remained alone and stranded on the motorway. I was left there until 5:00am, when the police arrived and told me I could not remain on the motorway. I was forced to pay £200 out of my own pocket to be towed to the nearest service station.Throughout the night I made countless phone calls and was completely ignored. I was treated with disrespect, neglected, and at times spoken to abusively. This is NOT what any “1-hour guarantee” looks like.The situation dragged on even further. At 8:00am, I was taken to a garage where nothing was done, then taken back again after yet more calls. I had been awake all night, exhausted, even sending friends to call on my behalf because I was getting nowhere.At 10:00am, I was told I would get a tow at 1:00pm. When they finally arrived, they told me to leave the car at a garage three hours away from my home. I had no choice but to go home and leave my car there. They are now refusing to reimburse any of my expenses, including the £200 I was forced to pay.This service is unreliable, unsafe, and misleading. Their policies mean nothing when you actually need help.Do not touch this company. They are not there for you when it matters most.
Very happy - renewed about 6 weeks ago and broke down yesterday for the first time in years. Autoaid are not the cheapest but I had a recovery van within 50 mins and AutoAid called me every 15 mins to check I was ok whilst on the side of the road. Will be staying with them.
I cancelled my recovery service within the cooling period just to discover that they subcontract another company for administration duties and transfer to us their payment. So despite being in the cooling period and not having to pay anything to tautoaidbreakdown I had to pay £20 (on a £47 worth policy) to the company they hired for THEIR administration. I can understand pay a reasonable amount for administrative fees but not almost 50% of the policy. A scam basically as it is a legal way to circuvent consumers rights on the cooling period. If this the way they work I am happy to not use them on the rest. I do not reccomend them
This company has gone to the dogs... they used to be small, efficient and friendly. Now they are big, corporate and ineffective. I waited almost four hours for help.They ask you to use their app which is complex and slow. Their staff speak unclearly, despite me asking them to speak more slowly and clearly.Waiting in the cold and damp they make no effort to repair - only just put the vehicle on the back of a truck. And they sent the wrong type of truck so I havd to wait for another!Beware!!!
Broke down on a long trip from Cornwall to Towcester then to North Wales. Breakdown happened in Exeter. Autoaid arranged for an excellent independent recovery company to respond resulting in a courtesy car for me over three days and the car recovered to a North Wales garage. Autoaid kept me informed throughout. Outstanding. Ironically, my wife recently renewed her breakdown cover with the market leader for 50% more than I paid Autoaid.
A breakdown service that doesn't attend breakdowns! Yes, that's right.I reported a burst tyre caused by a pothole and they didn't want to know; advice: use a sealant or just call out a tyre fitter.I submitted a complaint and they didn't want to know either.They used to be reliable, but not anymore.I won't be renewing my cover.
Had a flat tyre, they sent recovery who took me home, as it was too late to get to a garage, they took me home and collected me the next morning to take me to a garage to get a new tyre fitted. They were brilliant as were the people on the end of the phone with my many calls! Easy to log incident and follow each stage via a link sent out. Would definitely recommend them. Very friendly bunch who put me at ease in a very annoying situation
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