Review Time
Used Autoaid today to change a puncture as I could not undo the wheel nuts with wheel brace arrived within the hour and put spare on , great service , have personal cover for wife and myself so covered in any vehicle we are in a lot cheaper than the other 3 👍
Reported a flat tyre at 15.35 and was told that mechanic would be with me by 16.40. Three people rang me to ask if mechanic had arrived but they didn't arrive until 18.10.Luckily, I was at home and not stranded.Promised that 'Customer Care' would ring me to discuss my experience - needless to say they didn't. Have cancelled auto-renewal and won't use them again. Also surcharge of £25 as car is more than 10 years old. No idea how age of car is of relevance to a puncture.
I purchased my breakdown insurance from the Money Saving Expert website in August as they said Auto Aid insure cars 10+ years old. I purchased the insurance online for £64. Today I thought I might need the insurance and opened the document to find they only cover cars up to 15 years old. I asked to upgrade but that was not possible. I asked if I could transfer the cover to someone else. This was not possible. I asked that the policy be cancelled as neither car was covered. I was given £6 back. This company should be avoided at all costs.
Injured my tendons so took my motorcyle off the road (SORN) etc. MOT expired. Went to get MOT and get back on the road but I had a puncture.They wouldn't come and help me because I wasn't taxed or MOT'd.Thanks a bunch, Autoaid. I'll remember this when you send me the renewal notice.
Took out the policy to start in a couple of weeks, got the details through and read the terms and conditions, didn’t like the T’s&C’s so, as in the 14 day cooling off period I rang to cancel. The charge to cancel (while in the 14 day cooling off period off, and before the cover started) was £25!I was stunned, lady on phone said you should’ve read the terms before taking out the policyShe’s right, but I didn’t, so review is more a recommendation to check the docs before paying.
Appalling.1Appalling. My wife called for recovery due to a gearbox/clutch problem - unable to change gear when moving at any speed. She explained her concern about trying to drive home safely, some two hours away, including motorway traffic. Local technician took the car round the block and declared no fault. My wife was left to nurse the car home, pulling over to change gear. Could easily have caused an accident! Complaint rejected by both Auto Aid and Right Choice Insurance Brokers - both dismiss the importance of the safety issue reported at the outset. We will be taking further advice. Avoid.
I am really very angry and upset with the way I have been treated by Autoaid. I have been a loyal customer for around 15 years. Yesterday, they auto-renewed my policy at a hugely inflated price with no explanation. I phoned today to question why and to ask them for a price reduction or negotiation. They were very uncaring and dismissive (borderline rude) and said they offer cheaper prices to new customers on sites like Martin Lewis MSE but no discounts or negotiation for renewals. The guy was just reading from a script and going round in circles and repeating himself like he was trying to to wear me down. Furthermore, they then said they would charge me a £15.00 'admin fee' if I cancel the policy. THIS IS NOT LEGAL or ethical business practice. I asked to be put through to a supervisor but after being kept on hold for an eternity no one was available. This is a terrible way to conduct their business. What a disgraceful company this has become. I feel that am being ambushed for profit. It's no way to treat loyal customers like me. They are just ripping me off and taking me for a mug and effectively preventing me from cancelling the policy. I never agreed to auto-renew in the first place.LET THIS BE A WARNING TO YOU AND YOUR LOVED ONES AS TO THE TYPE OF BUSINESS THEY ARE!
AVOID MISLEADING - bought breakdown cover in a hurry, received documents and realised the policy is not what I understood when i paid, phoned to cancel to be told initially £25 cancellation charge, then £15 pound ended up being charged £17.64 which seems a very strange figure and is nowhere on the policy documents I was emailed, asked to raise a complaint and was told they won't do this and I should send an email.
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