Review Time
Having been a happy customer of AutoAid Breakdown for a good few number of years after having seen them recommend online I'm being forced to leave this negative review sadly. Our policy auto renewed yesterday without my say so made worse by their reminder being flagged as spam/junk so it wasn't seen. We called them up to say this was no longer required and I didn't wish to renew. Their response was to charge us 35% admin and cancellation charge despite us cancel the policy on the same day it renewed.Bear in mind we've been a customer for many years and would have continued to be so once the free breakdown cover with our new car expiries later this year.This is very short sighted of AutoAid breakdown because the way they have dealt with this is to rip us off for cancelling. How can you justify a 35% charge?As a result we will not be using them again in the future and I'd sooner pay a higher price for better service with a company that values it's long standing customers.
It was straightforward to report my vehicle’s breakdown, and I received assistance within a couple of hours. Our engineer Orlando was really knowledgeable, seemed to know exactly what the problem was straight away, and had all the equipment onboard to fix the car there and then,
The lady I spoke to at Auto-Aid was extremely efficient & polite in her manner. The breakdown truck arrived within 20 mins of my call. The driver, Grant, was polite, humorous & (myself, being a retired fitter/engineer) knew what he was doing.
We broke down on the side of the A1 on the afternoon of 23rd December. Autoaid had someone to tow us to our destination within an hour or so on what I guess is a very busy evening for them. They also kept checking in with us to see that we were still ok.
We have broken down twice in the past 6 months and each time AutoAid were absolutely brilliant. Constant information and updates. The first time we were transported to our local garage 70 miles away. Last week we were given a courtesy car and our vehicle brought back 3 days later - Christmas Eve and over 200 miles. Thank you so much. Great value and great service.
I don’t auto renew anything so wanted to opt out. If you use the tab in their FAQs, it just takes you back to the members log in page to log in using your DOB and postcode. So I logged in but I found no link to cancel so went to FAQs while in my account and again it directs you back to log in again even though you are already logged in! Tried contacting them at autoaid breakdown dot co dot uk. You receive an auto reply and it tells you that mailbox is not monitored. On this auto reply there is a link to cancel auto renewal and again, you just go back to the members log in page, log in, find no way to cancel it and and go round in circles again. Tried using hyperlink on their reply e mail and didn’t work. No other contact e mail address for AutoAid on their website so e mailed RCIB to an address I found by googling it. They got someone from AutoAid to e mail me and they said I couldn’t cancel auto renewal because I’d already cancelled it at my last renewal! If that was the case then their e mail AFTER I’d renewed shouldn’t have stated that they will use my card details to do auto renewal next year! I’m not convinced, but have kept their e mail in case they try to do auto renewal next year. One useful bit of info they gave me, is that if anyone has to phone to cancel auto renewal they don’t make a charge for doing so. All a bit of a faff but I’ll judge Autoaid on how they perform if I ever have the need to use their breakdown service.
Recently used this breakdown company after being a member for 5 years and I have to say the service was perfect, from the initial phone call to a polite, cheerful lady on the phone who professionally dealt with my problem. (clutch had failed) Had to pay by card £25 as the car was over 10 years old ! The breakdown vehicle arrived but we could not push the car out as other cars had blocked my car in. Not a problem, the company phoned for a car lift lorry, I had to wait a bit longer, but hey it arrived and took the car to my garage of choice. Thanks to all involved, and without hesitation recommend to all.
I renewed my subscription with then fillowing my one year subscription. Sadly within three days of rgis i unfortunately had to call them out to help me change my tyre on the motorway as i hit an object. I have copd and limited strength and struggled to get the tyre off. The weather condiotions, rain, was dreadful and i was on the hard shoulder with car racing by with limited space. Four hours after my initial call, when i was told someone would be there within an hour, i was still sat in my car!! I had to call out a private company and incurred the amount of £70. However, within a hour of calling them, they arrived, changef my tyre and i was on my way. Four hours and a quarter and still no sign of autoaid. I complained and asked for my subscription back as they clearly didnt provide me with the service i paid for, plus the cost of £70 which i had to pay for assustance. They have offered me £30 disgusting, totally unprofessional and a rip ofg
The telephonists for the company are great and the price is low, but the second part becomes apparent when you need them. The companies they get to do the jobs are awful.I’ve had my policy nearly 2 years and the first time I called them out was July when my tyre burst on a dual carriageway. 4.5 hours we waited, with the truck always apparently 10 mins away, for the last 2.5 hours. Then when it got to us, it took an extra hour because he went to another job with us in the truck! Now, I’m on my own, on a back road with no street lights an hour from home, and was told Weston Recovery would be with me ‘between now and 60 mins time.’Again, the telephone staff do a great job and called me back on the hour to ask if they were there. They were told no, so put me on hold while they called them.‘Sorry; they’re going to be another 45-60 mins’ The recovery company had my number but couldn’t even be arsed to let me know. So here I am, lone female (who has already been approached by two men whilst sat here - I’m sure they were only trying to help but it’s quite frightening when you’re on your own and it’s pitch black) and now they have another 15 minutes before I’ve been waiting 2 hours. What’s the betting there’ll be another excuse as to why they won’t be here and couldn’t be bothered to let me know? I don’t care how cheap their cover is; if it’s shit then I’d rather pay more and get an actual decent service.
Claim your business profile now and gain access to all features and respond to customer reviews.
buena.com
smarterfinanceusa.com
gohealth.com
lenditt.ca
ulinkremit.com
jaunt.co.uk
rockhopper.uk.net
granitictrading.com
lkmf.co.uk
unitedtaxdefense.com