automotivesuperstore.com.au

4
4 Based on 101 reviews

Automotive Superstore is Australia’s most trusted car parts & accessories store. All your favourite brands online delivered to your door at unbeatable prices! Free Shipping $99+...

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Average Rating

4

/
5

101 Reviews

5 Star
63%
4 Star
11%
3 Star
6%
2 Star
5%
1 Star
16%

All Reviews

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Review Time

Steven Fenske
Customer support is fantastic quick reply’s and are happy help to sort your issue out as I was prett

Customer support is fantastic quick reply’s and are happy help to sort your issue out as I was pretty frustrated with the website not having the correct information that should of been on there I was lead down the path and made my purchase and to be told I won’t see it for nearly a week and it was a click and collect which should of be same day but customer support were fantastic and had it delivered to my doorstep thank you I will use your service again with in mind not to expect same day pick up

3
Date of experience: Feb 12, 2026
Jeb Turner
Fantastic Upgrade for My Vehicle

I purchased new speakers to enhance the basic audio in my vehicle and received them yesterday. I installed both in about an hour this morning.
The sound quality is incredible compared to what I had before, and I’m very pleased.
The retailer maintained communication during shipping and provided a helpful video link for installation.
I will definitely shop here again.

5
Date of experience: Jan 13, 2026
Charity
Confusing click and collect process

I found the click and collect service quite confusing initially. I tried to call for clarification but couldn't get through; there were so many options in the system, yet none connected me. It seems like efficiency is the goal, but the user experience is lacking.

2
Date of experience: Dec 17, 2025
Bartholomew Hughes
Difficult to get assistance

It was quite unclear at the beginning whether click and collect was an option. I tried to call for clarification, but it was nearly impossible to get through. There were numerous options in the system, but none connected me. While I understand the intention to be efficient, the experience was not friendly.

2
Date of experience: Dec 17, 2025
Nolan Brown
Be cautious with website tools

I used the license plate tool to order the correct part for my vehicle. However, it turned out to be the wrong part. After a week of frustrating attempts, they accepted the return. I ended up spending $20 on postage, another $15 to send it back, and faced a 10% restocking fee. Overall, I lost $43 due to the website tool. This is very disappointing.

1
Date of experience: Dec 16, 2025
Jasmine Lewis
Excellent discount on a popular brand

Fantastic sale discount on a well-known brand, along with an additional discount for completing the purchase. Sourcing the needed part online was easy, and the checkout process was straightforward.

5
Date of experience: Dec 15, 2025
Jasper F.
Quick shipping

I am very happy with the quick delivery.

5
Date of experience: Dec 15, 2025
Hale
Delayed shipping

I placed my order at the end of November, but it wasn't shipped until December 10th, and I only received it on the 15th. There was no notification about the delays and no communication at all. I recommend ordering from other reputable sellers to avoid the wait.

1
Date of experience: Dec 15, 2025
_DracKar_63
Very satisfactory

Everything was very good, and it arrived ahead of the estimated time.

5
Date of experience: Dec 12, 2025
Arlo W.
Limited customer service options

There is no customer service available by phone, only through email. The stores in Melbourne don't carry the same parts as those in Sydney. Ten days before my order was dispatched, and I hope the parts will be of good quality. I should have sourced the parts in-store; I would have had them by now. NOT RECOMMENDED, 0 stars.

1
Date of experience: Dec 12, 2025

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