backmarket.de

4
4 Based on 160 reviews

Willkommen bei Back Market, hier wird Top Technik "Back" in einen erneuerten Zustand gebracht. In über 40 Arbeitsschritten wird ein gebrauchtes Gerät von Experten rundum erneuert und im Detail geprüft. Damit ist es genau so funktioniert wie ein neues. A...

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Average Rating

4

/
5

160 Reviews

5 Star
69%
4 Star
6%
3 Star
1%
2 Star
4%
1 Star
19%

All Reviews

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Review Time

Horace Brown
Purchased an iPhone 15 Plus in excellent condition, fantastic experience!

Acquired an iPhone 15 Plus in the second-best condition category with a new battery, showing no noticeable signs of wear or issues after five months of use. I would definitely consider this platform again. Excellent price for outstanding technology.

5
Date of experience: Dec 07, 2025
NicolasPL83
Acquiring refurbished tech is a breeze and meets expectations.

Acquiring refurbished tech is straightforward, aligning with your specified requirements and proving satisfactory. The items match their descriptions on the marketplace, payment methods are convenient, and deliveries are prompt as promised. Overall, it's a purchasing experience that stands out from major shopping platforms.

5
Date of experience: Dec 06, 2025
Misleading 'new battery' option

I paid more for the 'new battery' choice, but ended up with a battery that has 697 cycles and is two years old. That's about 70% of an iPhone's battery life already consumed. The company labels this as 'new' because it charges to 100%, which is highly deceptive. A genuinely new battery should have virtually no cycles. When I raised my concerns, the support team justified their terminology without addressing the actual issue. This feels very close to a scam. I've been charged extra for a battery that is not new at all. Using misleading definitions to avoid fulfilling promises is unacceptably low. I will not purchase again.

1
Date of experience: Dec 03, 2025
BK84
iPhone 15 - Misleading 'new battery' description

I paid extra for the 'new battery' option, but received a battery with 697 cycles that's two years old. That's about 70% of an iPhone's battery life already used. The platform calls this 'new' because it charges to 100%, but that's quite misleading. A new battery should have essentially zero cycles. When I raised my concerns, the support team defended their definition without addressing the core issue. This feels very close to a scam. Now I've been charged extra for a battery that simply isn't new. Misleading terms that defy common sense to avoid fulfilling promises set a disappointingly low standard. I won't purchase again.

1
Date of experience: Dec 03, 2025
Carol Anne B.
Purchase and transaction experience

I bought a new phone, and the delivery was quick while the phone is in perfect condition. I am very pleased. However, I sold my old device, and the payment arrived in my account 12 days later than promised. This delay was disappointing. Hence, I feel it deserves only 4 stars.

4
Date of experience: Dec 01, 2025
BoSsOsCaR
Quality product and satisfaction

The packaging was secure, and the product is good.

5
Date of experience: Dec 01, 2025
Chara Parker
Disheartening experience

I had a disappointing experience. The customer service was poor, and my questions were not adequately answered. It felt like just sweet talk. I received a phone with a subpar battery. I rely on my phone for work and proposed two reasonable solutions to avoid being without a phone for at least four days. However, all options were dismissed despite the supposed warranty. Very disheartening.

1
Date of experience: Dec 01, 2025
Fraudulent practices

In short, a complete scam. I wouldn't trust this company for a part exchange. I sent a phone to them, and now they are refusing to make the payment. Stick to other platforms; they may involve a bit more hassle but are less likely to take advantage of you!

1
Date of experience: Nov 29, 2025
Lana Fisher
Seamless ordering process

I had a seamless ordering experience. The delivery was fast with good packaging. The product feels like it was just bought new. No false promises; everything mentioned on the site was completely true. I also appreciate the seller's effort. Thank you for a wonderful experience. I will buy again!

5
Date of experience: Nov 27, 2025
Azentag5747
In excellent condition

I purchased an iPhone 15 Pro Max, and it is truly in excellent condition. I'm very pleased with it.

5
Date of experience: Nov 24, 2025

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Business Details

  • Willkommen bei Back Market, hier wird Top Technik "Back" in einen erneuerten Zustand gebracht.

    In über 40 Arbeitsschritten wird ein gebrauchtes Gerät von Experten rundum erneuert und im Detail geprüft. Damit ist es genau so funktioniert wie ein neues. Aber im Gegensatz zu Neu ist ein refurbished Gerät bis zu 70% günstiger. Besser für den Planeten und gut für deinen Geldbeutel.

    Deine Vorteile:
    - Kostenlose Lieferung
    - 24 Monate Extragarantie
    - 30 Tage Rückgaberecht & einfache Retouren
    - Elektroschrott & gleichzeitig Geld sparen

    Wir sind Europas Nr. 1 Online-Marktplatz für erneuerte Technik. Bereits über 5 Millionen Kunden haben es ausprobiert.

    https://www.backmarket.de/
    https://www.backmarket.de/erfahrungenSee more

  • email hallo@backmarket.de
  • language https://www.backmarket.de

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