Review Time
I made an order on the 7th of February, I paid through revolut. I paid with my card and I haven’t received any response or any emails about my order. Not even the confirmation email. I tried contacting them about it but no response and inactive emails. @Backmarket.nl if you read this, either send me my money back or send me my phone.
Scam! Don’t order at backmarket. Ordered a mac book. Paid full. And 2 weeks later nothing delivered. Contacted them several times. They keep promissing a delivery. But 2 weeks later: nothing delivered!
I ordered a device to be sent to a service point since I was at work on delivery day. When I picked it up, the package was empty, and I reported the issue. Despite providing evidence, I was accused of 'fraudulent activity.' I suspect the employee at the service point took it, but proving that is impossible. If you want to avoid stress, think twice; this company will not support you. This has been one of the most stressful experiences I've had lately. If you're not careful, you might lose your device and still have to pay full price. It's quite disappointing. If you have to pick up from a service point, refuse delivery if the package feels too light, unlike I did after a long day at work. I was eager to try the new features, but this has left me feeling frustrated. I would give it zero stars if I could. This is an honest review.
AVOID THIS SERVICE. I ordered a device that never arrived. While the delivery service claimed it was returned, the company insisted it was delivered. Customer support was completely ineffective, responding only with generic, unhelpful messages. I had to dispute the charge with my credit card to get a refund. This feels like a scam.
This platform is fantastic for purchasing refurbished electronics at amazing prices. The items arrive in pristine or nearly new condition, and the cost savings compared to buying new are substantial. Delivery is quick, and the overall experience is user-friendly. I highly recommend it for anyone seeking quality tech at a better price!
I really appreciate the support I received – I had a difficult time with a return that didn't reach the seller, but the service team provided excellent assistance. They were quick to reply to my inquiries, and once the package was deemed untraceable, they issued a refund immediately. The site appears to be quite trustworthy.
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Oh hallo! Wij zijn Back Market
Onze missie is om het vertrouwen en verlangen naar refurbished apparaten te herstellen.
