Review Time
5 star experience from the minute I ordered till the minute it arrived- also it took 1 business day I ordered the day before in the morning before 11, I am impressed and can’t wait to have a good breakfast with all my favourites🤍❤️🤍❤️
5 star experience from the minute I ordered till the minute it arrived- also it took 1 business day I ordered the day before in the morning before 11, I am impressed and can’t wait to have a good breakfast with all my favourites🤍❤️🤍❤️
I used this place few times last time was beginning of the year after a bad experience I stopped using them but I wanted to give them another chance but they haven't improved theirselves a bit.They have sent me 2 wrong products when I asked for refund for wrong irm they were asking me to destroy food and record it and send it to them. What kind of joke is that?They use dhl for deliveries which never deliveries next day and all cold products getting ruined.Never again.Customer service is beyond joke.
My order included frozen products. However, when the package arrived, the items had thawed and were leaking. Additionally, the packaging of the simit I ordered was torn.When I contacted the company about this issue, I was told that they do not guarantee frozen delivery for frozen items. As for the simit, they said they would initiate a return process and get back to me, but I never received any follow-up.I also did some research on their website regarding the frozen delivery policy. There is no information about this during the product selection, at checkout, in the delivery information section, or even in the return policy. Apparently, this important detail is hidden in an unrelated section of the website, which is unreasonable—customers should not be expected to dig through the website to find such critical information.If a company sells frozen food, it should be delivered in a properly frozen condition or at the very least, customers should be clearly informed about any limitations during the purchase process.This experience was highly disappointing, and I will not be using their services again.
I’ve been ordering from Bakkalim UK for a long time since I moved to the UK. Sometimes they sent wrong brands or missed small items, but I didn’t complain because they were only worth a few pounds. But my last order was a big disappointment.They shipped my order with DHL. When I opened the box, there was a strong pickle smell. One jar of pickles was missing, and the jam jar was broken. It looked okay outside, but when I opened it, jam spilled everywhere. Fragile items like biscuits were placed at the bottom of the box, which was very careless.I contacted them through WhatsApp. They asked me if I had a video of opening the box — which I didn’t, because who normally records that? I told them they charged me for items I didn’t receive. They blamed DHL and said the packaging was changed during transport. But I paid Bakkalim, not DHL — they are responsible.They said they would investigate and refund me. After 10 days, nothing happened. I contacted them again, and they said the money was sent. I checked my account — nothing. Then they said their IT team would fix it manually. Still, no refund.They took my money, didn’t deliver everything, and then wasted my time with excuses. It feels like they think customers are stupid. I will never buy from them again, and I don’t recommend anyone else to trust them.
I placed my order on Saturday with bakkalim and because was weekend did not taken to account till Monday which is very understandable. On Monday i received e-mail saying that was collected by DHL and will be delivered next day. On Tuesday i received e-mail saying will be delivered between 17:16-18:16 and i didn’t contact bakkalim regarding my order before 16:00 due to delivery time and las minute my order got cancelled and wednesday morning received e-mail saying that will be delivered by noon time. All my fridge items and frozen items were delivered in a room temperature and when i made complaint they told me that i didn’t contact them on the delivery day and they wouldn’t return any money except only one product as they can’t quarantee that will be delivered frozen. I wouldn’t recommend to anyone and don’t have high expectations.
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