Review Time
Outstanding customer service! The representative was fantastic. I received a replacement water tank for a coffee machine, even though spare parts are typically not offered! I'm truly grateful—my mother-in-law will never find out I damaged it :/
Incredible customer service! The representative was outstanding. I received a replacement water tank for a coffee machine, even though spare parts are usually not available! I’m really grateful—my mother-in-law will never know I broke it :/
This isn't the first time I've found a fly in my drink. The first incident I thought was a one-off mistake. Now that it has happened again, I feel compelled to warn others. The hot chocolate is not safe. Unfortunately, I couldn't upload any pictures.
Awful company. My family member got a £1 coffee machine. After trying to cancel, I was told it required seven orders, but I was informed of this only after the first order (so it became eight). Additionally, the £1 coffee machine turned the first order into £50.50 with free delivery, and then the next order was £49.50, which included a delivery charge (luckily I caught on before losing more money). I canceled a recent subscription and opened a new one, but they sent me the older, cheaper version and canceled the correct one. I have been charged, but I haven't received the new subscription. I suspect this company is hoping I won't notice, as I have received an order. I like their coffee, but dealing with them has been frustrating.
Terrible company. I can't believe they are still allowed to operate. I placed an order on December 9th, and the shipping service informed me that the package was returned due to an incorrect address (which seems to happen often). Despite sending three emails, I haven't received a response. I resolved a chargeback with my credit card company, but please be cautious and read these reviews before making a purchase. I wish I had!
Communication has been lacking, and the website is ineffective at saving updates. My subscription was canceled without any notice, and I was asked for full payment even after expressing my desire to restart it. Customer service was unhelpful and rigid throughout. My coffee machine is also quite temperamental—the handle pops up mid-brew, ruining the coffee and wasting pods. I would advise against this service!
I've been using coffee machines for over 15 years. Recently, I stayed in an apartment in Italy with a particular coffee machine, and I was blown away by the quality. I decided to purchase the same machine when I returned home. I also got another model on subscription, which is fantastic. I can confidently say that the coffee from these machines is far better than others! If you enjoy coffee and are considering a capsule or bean-to-cup machine, you won't regret this choice.
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