Review Time
Terrible experience on Barbeques Galore, I ordered online and they do not even dispatch more than 3 weeks, and no where to cancel order online.
First communication on tracking my order via phone after 10 days since I ordered, they asked me to contact another provider (NNELiving, which is also rubbish) for tracking, they told me they have dispatched the order and ask me to wait!!!
After waiting for two weeks, thought it was because the carrier is slow, I communicated with NNELiving, they told me they did not receive money from Barbeque galore since Dec 2025 and refused to fulfill order. They lied to me that they claimed they have dispatched my order, totally scam!
I was angry and told both Barbeque galore and NNELiving that I am going to fair trading and then they started to cancel my order via phone!!! Will never come back again!!
I want to share my feedback about my shopping experience yesterday. The staff member was very knowledgeable and focused on customer needs, which is a rare find. She patiently answered all my partner's questions and helped us identify exactly what we required. Another team member was also very helpful, assisting us with our purchase and providing instructions for assembly. I will recommend this store to friends and family due to the outstanding customer service.
When the technician came to replace the evaporative cooler, they were polite, hardworking, and efficient. The professionalism was commendable. However, I suggest that more technicians be available before summer, as I had to wait 2.5 weeks for an appointment, making our home very uncomfortable.
I've bought from the store three times, and each time the products were not fit for purpose—dents, missing parts, and poor quality. The service was lacking, with no effort made to address complaints. They may be cheaper, but my advice is to spend a little more elsewhere to avoid disappointment.
I contacted the store to inquire about parts for an old pizza oven I purchased three years ago, and the staff member was completely disinterested and dismissive. He claimed it was an outdated model and refused to take my details for follow-up. This was terrible service!
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