Name: cousinsfurniture.co.uk
Telephone: 01216652032
Rating: 4.8

DJ Guest

Made us feel very welcome, very friendly team, was not pushy gave me the choice to be left alone for

Made us feel very welcome, very friendly team, was not pushy gave me the choice to be left alone for a while, demonstrated items that we were interested in. We felt very at ease and will shop there again.
Thank you for your time.

Date of experience: Feb 09, 2026

zoe Parker Guest

3 weeks ago

What has happened to customer service 🤔…

What has happened to customer service 🤔 I went in to purchase a sofa in Shrewsbury and was met by the most unfriendly unprofessional staff, so disgusted I walked out and purchased elsewhere

Date of experience: Feb 09, 2026

DJ Guest

3 weeks ago

Friendly Team

Made us feel very welcome, very friendly team, was not pushy gave me the choice to be left alone for a while, demonstrated items that we were interested in. We felt very at ease and will shop there again. Thank you for your time.

Date of experience: Feb 08, 2026

Anonymous Guest

3 weeks ago

Great customer service

Great customer service! Lovely shop and quality furniture

Date of experience: Feb 08, 2026

Philip Guest

3 weeks ago

Clear professional efficient service.

We needed to replace our aging sofas; the room dictated a particular style which required careful selection. At Cousins we got a no rush; no hard sell just relaxed professional service.

Date of experience: Feb 07, 2026

Matthew Hand Guest

3 weeks ago

Great experience at the Shrewsbury…

Great experience at the Shrewsbury branch. The member of staff who helped us was a pleasant guy called Alan. He was Fantastic, very helpful, thorough not pushy at all. Hope to deal with him again.

Date of experience: Feb 06, 2026

Rob Guest

3 weeks ago

5 Stars

Excellent customer service from Phil. Could not have asked for a better experience

Date of experience: Feb 06, 2026

William Mayes Guest

3 weeks ago

A great day at cousins

We have purchased quite a few items from cousins, and have always been happy. But this time we meet an employee called Alan, what a lovely man so polite with a fantastic personality, and very helpful. Another great experience at Cousins.

Date of experience: Feb 06, 2026

John Freezer Guest

3 weeks ago

Excellent furniture store

Excellent furniture store. Wide range of good furniture from all the best manufacturers. Friendly and informative staff who are happy to let you browse without pestering you. The cafe is pretty good too!

Date of experience: Feb 05, 2026

Annette Evans Guest

1 month ago

Very helpful but was also left alone…

Very helpful but was also left alone too. Which suited me so I didn’t feelPressurised. I bought a bed and needed time to try mattress’s out which I was advised to do.