cousinsfurniture.co.uk

4.8
4.8 Based on 21 reviews

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Average Rating

4.8

/
5

21 Reviews

5 Star
90%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
5%

All Reviews

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Review Time

Made us feel very welcome, very friendly team, was not pushy gave me the choice to be left alone for

Made us feel very welcome, very friendly team, was not pushy gave me the choice to be left alone for a while, demonstrated items that we were interested in. We felt very at ease and will shop there again.
Thank you for your time.

5
Date of experience: Feb 09, 2026
zoe Parker
What has happened to customer service 🤔…

What has happened to customer service 🤔 I went in to purchase a sofa in Shrewsbury and was met by the most unfriendly unprofessional staff, so disgusted I walked out and purchased elsewhere

1
Date of experience: Feb 09, 2026
Friendly Team

Made us feel very welcome, very friendly team, was not pushy gave me the choice to be left alone for a while, demonstrated items that we were interested in. We felt very at ease and will shop there again. Thank you for your time.

5
Date of experience: Feb 08, 2026
Anonymous
Great customer service

Great customer service! Lovely shop and quality furniture

5
Date of experience: Feb 08, 2026
Philip
Clear professional efficient service.

We needed to replace our aging sofas; the room dictated a particular style which required careful selection. At Cousins we got a no rush; no hard sell just relaxed professional service.

5
Date of experience: Feb 07, 2026
Matthew Hand
Great experience at the Shrewsbury…

Great experience at the Shrewsbury branch. The member of staff who helped us was a pleasant guy called Alan. He was Fantastic, very helpful, thorough not pushy at all. Hope to deal with him again.

5
Date of experience: Feb 06, 2026
5 Stars

Excellent customer service from Phil. Could not have asked for a better experience

5
Date of experience: Feb 06, 2026
William Mayes
A great day at cousins

We have purchased quite a few items from cousins, and have always been happy. But this time we meet an employee called Alan, what a lovely man so polite with a fantastic personality, and very helpful. Another great experience at Cousins.

5
Date of experience: Feb 06, 2026
John Freezer
Excellent furniture store

Excellent furniture store. Wide range of good furniture from all the best manufacturers. Friendly and informative staff who are happy to let you browse without pestering you. The cafe is pretty good too!

5
Date of experience: Feb 05, 2026
Annette Evans
Very helpful but was also left alone…

Very helpful but was also left alone too. Which suited me so I didn’t feelPressurised. I bought a bed and needed time to try mattress’s out which I was advised to do.

5
Date of experience: Feb 03, 2026

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