Review Time
At this stage, I would rather return to my previous provider, as they ensured transparency and effective communication, along with clear shipping expectations. My experiences from 2017 to 2023 were excellent, but things have noticeably changed. Communication via email is almost non-existent unless I reach out, and even then, responses take about a week. Items that are listed as 'in stock' may not actually be available, as they seem to be put up for sale before they are physically in hand. This means you end up paying for something that isn’t actually available, leading to long waits for it to arrive and then be shipped to you. Items can take three weeks to a month just to ship, plus an additional ten days. For custom orders, the wait extends to 6-8 weeks, which, combined with shipping, can mean waiting close to a quarter of a year for a suit. The expedited shipping option appears to be removed, likely due to previous issues noted. This uncertainty is why I’ve hesitated to order custom items, fearing a wait of 90 days without updates. I hope the company can improve on customer service, shipping, transparency, and communication soon.
At this point, I would prefer to stick with another provider where transparency, communication, and shipping expectations are clearer. My experiences from 2017 to 2023 were fantastic, but things have changed significantly. There’s minimal email communication unless I reach out, and responses take about a week. Items marked as 'in stock' might not actually be available, leading to delays as they are pre-selected for sale. This means you’re waiting for the items to be received by the seller before they ship to you. Shipping can take three weeks to a month, plus an additional 10 days. Custom orders can take 6-8 weeks, making the total wait time nearly a quarter of a year. The expedited shipping option seems to be gone, likely due to the earlier mentioned issues. This might be why I’ve avoided custom orders, fearing delays of up to 90 days without updates. I hope they can improve customer service, shipping, transparency, and communication.
I placed an order on October 10th and didn’t receive it until November 18th. I was informed the delay was due to low stock and customs, but the communication was lacking, and I had to reach out for updates. Despite their apologies, they didn't offer any discount or gesture for the inconvenience. Even though I've ordered from them frequently, I didn’t feel valued as a customer. The long wait combined with poor customer care was disappointing.
I ordered my suit, and it took 6 weeks to arrive, which is understandable during a busy season. I wanted to exchange my pants for a larger size. I received an initial email but sent three follow-ups over three weeks with no response. I needed this suit for a holiday event, but it won’t be ready in time due to their poor customer service.
An amazing company with friendly and communicative customer support. They stand by their products. The suits are high-quality and have lasted me at least 6 months. I will check this provider first when shopping for suits and blazers. The prices are reasonable too.
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