Review Time
I placed an order on November 11, 2025, and received it. Now it's December 11, 2025, and I've found an unauthorized charge on my bank account. I never agreed to recurring orders. This feels like stealing, and customer support is unhelpful.
After speaking with a representative, I want to change my review. The product was decent, but I received a repeat order I didn’t request. The representative assured me that a refund for the disputed order would be processed.
I initially had negative feelings but after contacting the support team via email, I received a positive response. They assured me that my subscription was canceled and arranged a full refund for my recent order. Although the product didn’t work for me, I appreciate their efforts to resolve the issue. Happy holidays to everyone!
This company continues to charge me for orders I didn’t place. I was assured via email that there would be no further charges, yet I was charged $59 and then $44 the next month. I did not sign up for a subscription. It's now December, and they sent another order I did not make. I am highly dissatisfied with this company, which is based overseas. I had to cancel my card and get a new one.
This company is fraudulent. I made a one-time purchase and was charged again the following month. Clearly, this has happened to others as well. There’s no way to reach them by phone—only an answering machine. DO NOT DO BUSINESS WITH THIS COMPANY! I now have to cancel my credit card.
I suffer with a diagnosis called peripheral neuropathy. Its a disease that affects the nerves in your hands, your feet, legs etc. Its extremely annoying. It derives from diabetes. People like me are desperate are desperate for relief but as i have learned, the hard way, there is no cure. I can't believe how many companies there are out there are taking advantage of people like me saying that they have the cure with a product. There is NO cure.Recently on Facebook i must have saw 50 different advertisements for products that supposedly offer relief or a cure for peripheral neuropathy. It was crazy to say the least. On October 3rd i was scrolling through some advertisements and found a company called Bare Willow. They had several products, one being a cream that supposedly offered relief for the pain associated with peripheral neuropathy. They had an offer of 3 tubes for 12.97 per tube plus 9 for shipping. That should come out to close to 48 dollars. I decided to give some blind faith and give it a go. Boy did i get screwed. I was probably waiting like 10 days for the product and was getting impatient and went to their site and looked for a phone number. They a listing of a number from Casper Wyoming. I dialed it and this is where the alarms went off. It was an AI phone. There was no live representatives. I decided to wait it out and finally the package showed up. Remember i ordered supposedly 3 tubes. No no no. I received 6. I thought i was paying 48 dollars total. Nope. They hit me for 87 dollarsI was furious to say the least. I emailed these scam artists and complained. I wanted to send everything back. Then they told me they were located in China. I was pissed off to no end. After going back & forth with these scammers a representative Mary Rose offered me a 25 percent refund which I finally gave in to On Sat, Nov 01, Hi Michael,Thank you for reaching back and I sincerely apologize for the inconvenience.For returns, please ship them to the address below and send us the return tracking number:3rd Floor, No. 2Xinhong Industrial ParkWuzhou Avenue,Yiwu City, Zhejiang Province322000 ChinaAlternatively, what I can also do is provide a 25 percent refund and you can keep the product to continue to use or gift to someone.Today is November 7th and I haven't received squat! It gets better. On November 3rd while looking at my credit card statement online i noticed another charge for 77 dollars from Bare Willow. I didn't order anything else. They said that i checked off a box that i wanted recurring shipments of this product monthly. I didn't do that. I didn't even try the product. Why would I agree to something like that?Needless to say I tried to cancel and called that number from Wyoming. I was informed that the order was in processing and tried to cancel without avail. I was forced to shut the credit card down.In closing i suggest that people should not do business with Bare Willow as they are extremely untrustworthy.
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