Review Time
The barong I received is just perfect. The material is wonderful, the price is reasonable, and the service was outstanding. The key is to provide accurate measurements when placing the order. It arrived on time, and the follow-up support was excellent as well. I've already worn it to two weddings!
I waited 11 days for my order only to receive a cheap, low-quality item that looks nothing like what was advertised. The product sent is completely different from my original purchase. I attempted to reach their contact number—no response whatsoever. Their website states they send delivery updates via email, but I received no communication throughout the entire process. This has been a complete waste of time and money. I do NOT recommend this service. Save yourself the frustration and choose a more reliable seller.
Extremely Disappointed – Wrong Item & Zero Customer ServiceI waited 11 days for my order only to receive a cheap, low-quality barong that looks nothing like the one advertised. The item they sent is completely different from what I originally purchased.Tried calling their contact number—no answer at all. Their website claims they send delivery updates via email, but I didn’t receive any communication throughout the entire process.This has been a total waste of time and money. I do NOT recommend Barong World. Save yourself the frustration and buy from a more reliable seller.
I bought a Barong to this company to be use supposedly for a wedding but never came on time even though I have to pay for rush shipping. Just like what other people are saying in their reviews, this company is the worst. Do not be deceive by the reviews in their website which are all 5 stars, check other sites and you will find out how difficult to deal with them when it comes to sending exchange. Its been a week but as of this date I have not receive the Barong that I exchanged even though I paid rush shipping of $59 plus re stocking fee. Very bad experience with communication as well.
I placed my order on October 25th and requested delivery no later than November 5th because I needed it for my wedding. For 16 days, the order stayed stuck on “processing,” and I received no updates whatsoever. I emailed them on November 5th and again on November 10th. Only after my second message did the status suddenly change to “ready for shipping.”They explained the delay by mentioning the typhoons, but that does not change the fact that there were zero proactive updates for over two weeks. And the timing makes it clear: if I hadn’t written again, my order would probably still be “in process.” That is not acceptable.After checking other reviews, I see that I’m not the only one experiencing repeated delays and unhelpful customer service. This seems to happen often.They told me they will refund me, so I will see if they actually follow through.Overall, a very disappointing experience. I would not recommend relying on them if you need your item within a specific timeframe.
Trust the reviews - Do NOT order from here!!!Multiple hidden costs, horrible customer service, mediocre product. You're better off ordering a Barong from Kultura.Actual reply from customer service: "If you cancel your order, you will not get a refund". I'd give them zero star if I could.
Use caution when ordering a Barong for an upcoming event. I ordered a Yellow Barong with 3 months lead time, rare updates other than a default generic Shop App tracking. The Barong arrived a week after the wedding it was meant for and the Barong looked more orange than yellow. The Customer Service is subpar and will not count for any inconvenience. Also paid for expedited shipping that, well was not needed since the Barong was late, oh and don't forget the import fee's. Barong World is stuck in some weird under belly.
I ordered a barong and a camisa from this website. It stated that shipping would take 3–7 days. I even paid $7.99 for USPS First Class shipping to ensure it would arrive within that timeframe. On Saturday, August 2, I called their hotline because the tracking status still showed “preparing to be shipped.” The customer service agent informed me that the order would only be shipped on Monday, August 4, because the items were out of stock.Nobody informed me that my order was out of stock or that there would be a delay. If I hadn’t called, I wouldn’t have known. I paid $110, including shipping, only to find out that it won’t even ship on time, and now I have to wait another 4–7 days. What a joke this company is! Don’t order from them—ever.
Originally they sent me the wrong sized Barong out, not ideal. However Alex was extremely helpful in getting me out a replacement Barong, and did so in time for an event I had coming up, and urgently needed the Barong for. I was a little concerned due to the mixed reviews on here and the initial mix up, but honestly they did me right so they deserve their 5 stars
I recently ordered a Medium Organza Classic Barong Tagalog based on the sizing chart provided online. However, upon receiving the item, it was noticeably smaller than expected and did not match the measurements listed.I reached out to the company to request an exchange for a Large size, only to be told I would need to pay a $15 restocking fee, cover the return shipping costs, and also pay an additional $7.99 for the replacement to be shipped. This is extremely disappointing, especially considering the sizing issue was due to inaccurate information on their website.To make matters worse, the customer service has been unhelpful and unaccommodating throughout the process. I strongly recommend ordering through Amazon or another platform that offers better customer support and a more customer-friendly return policy.
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