Review Time
I really don't understand all the bad reviews. I have been with Bask bank for 8 months. I've had multiple occasions to transfer money between Bask and my local account. I have noticed that at the beginning things seemed to take a little longer, but it seems once they 'know' you, things go much faster. I have called customer service on two occasions with questions. Both times the phone was answered promptly, and by a knowledgeable person. They answered my questions and were extremely helpful. Their contact phone number is posted on their website.
Tried to set up joint savings account on my desktop computer. The application went fine until they required I use a link sent to my cell phone to complete the process. The link "requires" the use of Google Chrome on Android phones. As I have Chrome disabled on my phone and never use my phone to access the internet, this was a very stupid management decision to have this requirement. Even tried the link on my desktop using Firefox and it won't work as it requires Chrome..... We have three other online bank accounts and never had such problems setting up accounts as with Bask Bank that refuse to use your desktop computer for the application process.
Their interest rate is great and deposits and withdrawals are completed in a timely basis. Their customer service (CS) is poor (very poor) and you will see that in most of the negative reviews. I feel if you want good CS, then go to a brick and mortar bank and get 0.10% APY. If you want no frills, high rates, use Bask.
I have been with Bask Bank for about a year now and have had zero issues with them! I have moved money in and out several times with no issues. They have the highest interest rates out there, pushing 5% right now! I don't understand the negative reviews honestly.
The bank did call me back after a took a place in their que. They parent company is Texas Capital Bank and they have brick and mortar branches Texas as well as New York among other places as wellTexas Capital Bank, BANK DIRECT INTERNET BRANCHFull Service Cyber OfficeLocation: 2350 Lakeside Blvd, Suite 800Richardson, TX 75082Dallas CountyView Other Branches Phone: 855-462-4222
Have had an Internet High Interest Savings Account for over a year. Yes, the interest rate is high, but if you need "customer service", forget it! Wanted to add my husband to the account and attempted to do so for TWO WEEKS! The issue? You must do this through a phone app. My location renders phone reception poor at best and the transmission of photographs (drivers license and face) would not go through. Tried numerous times. Contacted the "customer service" line four times and asked if there was another way this could be accomplished. May I email the photographs? Was always told to try again. I'm done! They obviously don't want additional money in my/our account.
The interest rate is terrific. The set up process is cumbersome, or at least it was around a year ago. It was curious why they would only accept a $25,000.00 deposit per month. But you deal if you want the good rate. Customer service is via email, sometimes quick, sometimes not.
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