Review Time
I brought a pair of women's new balance and I absolutely love them they were perfect in size shape colour just honestly love them and Im about to buy another pair from this site honestly you guys have done a great job 👍 so thanks for my awesome new runners.
This is now the 4 th time review. Having received an email from Voghion
Which stated
We understand, dear customer. We will process a full refund for your item and you may keep it. I just want to inform you that I can process the refund via Voghion Wallet. You will receive the refund immediately, and additionally, you will receive 10% of the refunded amount as a coupon. Would you like to receive your refund directly to your Voghion Wallet?
Since the. I have been told they cannot find my order. Have said unable to view the numerous photos and even a video of the item damaged. Etc. That’s now the 3 Rd time I have had to send it. And I have now asked where is my refund ?
Which was stated last week would be sent immediately. ? I has not
I have asked for proof of my refund. And guess what. Even sending the message I’ve copied and posted. Above. They still have not received a refund ? And again asked me to contact the professional customer service team. Which I already have and they sent me the message stating my refund will be sent immediately. Is this the way this company treats its customers when damaged goods are received ? And also. Where is the so called Voghion. Wallet. To be found on their website ? Because I’ve asked them and had no reply or response. Beware when you spend your money. And items are faulty. They will delay dealing with it professionally. In the hope you just give up.
Voghion. Where is my refund ??????
This is my third review; this service is the worst I've ever encountered. Firstly, there was a delivery mix-up where it claimed the item was delivered, but it actually arrived five days late. Secondly, the item was damaged and scratched. I had to document the damage with a video and photos, including the waybill and packaging. Despite this, I still haven't received a refund. Eventually, after several offers of discounts on the original price—which I declined since it was a Christmas gift and I wouldn't give a damaged item—they finally agreed to a full refund while allowing me to keep the damaged item, which I would have thrown away. I accepted this solution. Now, three days later, after numerous attempts to reach out to the after-sales support, I'm still waiting for my refund. All I get is an automated response asking for the same video and photos again. It's like I'm stuck in a loop. All I want is my refund, which I was promised. Once I receive it, I never want to deal with this service again. I recommend others do the same, as the time and effort I’ve spent is not worth it, and their treatment of customers is appalling.
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Voghion, the combination of Vogue and Fashion, is a cross-border e-commerce platform founded in the UK. Voghion offers an extensive selection of products across various categories, making it a go-to destination for all your shopping needs. From trendy clothes and accessories to high-tech electronics, beauty products, home and kitchen essentials, and practical autoparts, Voghion has something for everyone. Its user-friendly design allows shoppers to easily browse, compare, and purchase products with just a few taps on their smartphones.See more
