Review Time
I made a purchase at the end of November, and it's still showing as being prepared for shipment. I've tried reaching out through various channels like messaging, calls, online forms, and emails, but to no avail. I feel completely let down, which is really disheartening.
I'm sharing this to alert others about the company's lack of accountability regarding my order placed on November 30 for 89.81€. Nearly two months later, I have received nothing. While shipping issues can arise, their response is both legally and ethically unacceptable. I've tried to communicate multiple times, but they only send standard responses claiming they're waiting for the courier. According to consumer protection laws, the delivery period is 30 days, and they have ignored this. They insist they can't act until they hear from the courier, but my contract is with them, not the courier. They are stalling while keeping my money. I demand an immediate refund and will escalate this if not resolved soon. Avoid this store if you care about your money and consumer rights.
Stay away from this company. I ordered products online, and they sent me a mascara with a security tag still attached, claiming it was from their warehouse, but the seal was broken. It was clearly used and dried out. I requested a replacement or refund, but they denied my request. This company seems to prioritize paying influencers over addressing customer complaints about defective products. Their social media is flooded with grievances. Boycott them.
If zero stars were an option, I would choose that. I placed an order on December 14, and it was in my area by December 16. Now it’s December 26, and according to the tracking information, there’s been no movement. I have messaged and emailed every day, but I haven’t received a single response. I will have to request a refund through my bank. It's shocking that a large company can operate this way. I will never use this service again.
I bought a Yves Saint Laurent perfume, and it is definitely not authentic; it doesn’t smell the same and fades within half an hour. I wrote to request an exchange or return, but they said they don’t accept returns, despite stating otherwise on their website. I do not recommend them at all; I feel like I wasted 75€.
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