Review Time
Nearly always out of stock but recently listed 'Torpedo Box' as back in stock. Ordered 2, value over £80. DPD did their bit and delivered on time. How it got to me with the dreadful packaging was pure luck. Big box with 24 bottles. 1 piece of [split] tape across the bottom of the box which was already tearing through and DPD had had to repair all around the top with their own tape as the box was just totally inadequate. All the bottles were not boxed [as advertised] which was a shame as the boxes were gifts. No reply to 'phone or email. Shan't be bothering with this lot again and not worthy of the great name of Sierra Nevada.
One: Deceptive online sign-up discount promises only to receive an unapologetic sorry, not sorry email when following up. Then ghosted.Two: Received beer that was fourteen months old, two months past its best before date.Customer service simply isn’t. Upside is I won’t have to make that mistake again.
I think the price, range and delivery time of the stock offered by Beer Merchants is excellent! The only real criticism I'd offer is to do with shipments to Jersey. Beer Merchants very kindly, compared to other UK suppliers, do actually ship to Jersey. However, they do not adjust their prices by location, such that you pay VAT. This would typically be fine, but it does mean you end up paying BOTH VAT (20%) and Jersey's equivalent tax of GST (5%) meaning the beer in actually more expensive than it should be. Retailers typically knock the VAT off if they're delivering to Jersey, as they can claim this back. The consumer cannot. Unfortunately, Beer merchants doesn't do this, meaning shipping to Jersey is rather expensive.I may end up using this service again for Jersey as its great being able to get Augustiner for Easter/Christmas etc on the island, but I would love if Beer Merchants could look into this tax issue, as it does make shipping to Jersey very expensive for the consumer
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At Beer Merchants, we are passionate about great beer. We have built our online platform to provide beer enthusiasts, connoisseurs, and curious minds with an exceptional selection of craft beers from around the world. Whether you're a seasoned beer lover or just beginning your journey into the exciting world of craft beer, we are here to satisfy your thirst for exceptional brews.
Beer Merchants is one of the UK's first online beer retailers. We have worked with our friends across the beer industry for nearly two decades, sourcing world-class craft beer from all around the globe and delivering it direct to people's doors.
Beer Merchants was founded with a simple yet ambitious mission: to bring the best beers from across the globe right to your doorstep. We understand that beer is not just a beverage but an experience that connects people, cultures, and tastes. With this understanding, we embarked on a journey to curate a diverse and extensive collection of beers that reflect the rich traditions, innovation, and craftsmanship of brewers worldwide.
At Beer Merchants, we are committed to delivering excellence in every aspect of our business. We are passionate about promoting the craft beer industry, supporting independent breweries, and bringing you the best beer experiences. We are constantly evolving and expanding our offerings to keep up with the dynamic beer landscape and provide you with fresh and exciting choices.
Join us on this beer-filled adventure, explore our incredible selection, and elevate your beer journey with Beermerchants.com. Cheers!See more
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