Review Time
I bought an off-the-shoulder dress, and the sleeve came off during my first fitting just before I was about to leave. Initially, they suggested a $20 reimbursement for me to handle the repair. When I requested a refund, it took two weeks for the return to reach their warehouse. I recommend steering clear of this situation.
I purchased an off-the-shoulder dress, and the sleeve fell off during my first try-on right before heading out. They initially offered a $20 reimbursement for me to fix it myself. After requesting a refund, it took two weeks for the return to arrive at their warehouse. I suggest avoiding this experience.
My daughter ordered jeans for £50, paid £10 for delivery, but mistakenly chose the wrong size. Since they are based in another country, they won't cover the return, which costs £30 through the postal service. Despite the regulations, they are hiding behind their returns policy. They advertise well, but I will ensure her friends know not to shop here.
The dress is beautiful. However, I paid for express shipping that was supposed to be next day delivery. I wasn't expecting it immediately, but now it won’t arrive for 7-8 days! I wouldn’t have purchased it had I known, as I needed it for an event this weekend.
The company genuinely cares about its customers and appreciates your business. They go above and beyond to ensure you feel valued. Their selection of dresses is adorable, and both my daughter and her friends love shopping there.
The standout feature of this company is their customer service. They respond quickly to every inquiry I had. My daughter ordered something that didn’t fit her, which is common with online shopping, but they were incredibly helpful in resolving all my concerns. I will definitely order from them again for prom and other events. The dresses are gorgeous, well-packaged, and delivered on time. Their customer service is what truly matters to me; they resolve every issue promptly and are wonderful to deal with. I will be a lifelong customer. Thank you again!
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Shop clothes online, dresses online and festival fashion. Express shipping, easy returns and Afterpay available. Australia's go-to online women's fashion store.
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