Review Time
Great communication with my order. Received an email with every detailed update before it was shipped to me. My first time purchasing but I already know I will be ordering again. Great deals as well. 10/10
•Purchased on May 18 and received on June 9; the pendant's image did not resemble my brother at all. I reached out the same day.
•On June 11, the seller contacted me, asking me to withdraw my dispute through the payment service, promising to send a new one.
•On July 19, I received a new pendant that I liked, despite it not being the engraved one I ordered, but at least it had my brother's image.
•By September 9, I had to contact them again because the pendant was already discoloring. I sent a photo of the issue and was told I didn't need to return it for a replacement or refund. The seller asked me to leave a five-star review, which I did, thinking I'd receive good service based on their quick initial response.
•On September 11, I was informed that my replacement would be sent out the following week.
•On September 26, I reached out again to check on the shipment, but was only informed that it was still pending.
•On October 3, I followed up again, having received no updates. I finally got a response on October 11, stating I'd receive my replacement in four days and a tracking number.
•From October 23-25, I reached out again since it was past the promised timeframe.
•On October 25, I received a response asking if I used WhatsApp, which I don’t, and was told to be patient as they had many orders. I reminded them of my ongoing wait and they requested my brother's photo and shipping info again.
•On October 30, I received a picture of what they claimed was the replacement pendant, but it looked very similar to the last one.
•On November 14, I contacted them again and was told on November 18 that I would get a tracking number.
•On November 20, I followed up due to not receiving the tracking number, and on November 21, I was told it would be done within a week, despite having previously been told it was ready.
•On November 26, I received another video of a pendant that appeared ready to ship.
•On November 29, I inquired again about the ongoing delays for the replacement.
•On December 4, I finally received a brief reply.
•On December 11, I asked if I would get my pendant before Christmas and was assured I would, along with another request for my WhatsApp info.
•By December 18, I was fed up and deleted my previous review, only to receive a message claiming my pendant was being shipped. After mentioning the negative review, I was sent another repeated image of the pendant. I made it clear I would only remove the negative reviews once I received my replacement.
•On December 19, I was told it had shipped, along with a video of the package being prepared. The seller claimed no other sellers would have given me three warranties, despite never receiving any.
•On December 20, I was asked why I hadn't changed my review; I replied that I had deleted it. The seller then begged me for a good review, to which I responded that I hadn’t received my replacement after four months of waiting. The reply was simply to keep waiting.
Sorry for the lengthy account; I just wanted to share my frustrating experience with this seller and their unprofessionalism. The fact that not leaving a five-star review led to such poor treatment is unbelievable.
I made a purchase in May 2025, and the first replacement was necessary because they altered my brother's likeness significantly using AI, though I received that replacement fairly quickly. However, by September 9, 2025, the pendant had discolored. I contacted customer service via social media and was assured I would receive a replacement. The seller even sent me a link to leave a positive review, and feeling encouraged by the customer service, I gave a five-star rating. When I followed up on September 26, after the promised week had passed, I was told to wait. I reached out again on October 3, still without my replacement, and didn't receive a response until October 11, when I was told I would receive a tracking number in four days. After waiting until October 25, I contacted them again, still no pendant. They asked if I used WhatsApp, which I don’t, and mentioned someone would work on my order soon. I was then asked to resend my brother’s image and information and was told my pendant was finished, receiving a picture of it. They requested my address again for shipping. I waited until November 14 to inquire once more, and was promised a tracking number the next day, which never came. On November 26, I received another video showing my brother's pendant supposedly being prepared for shipping. By December 4, I asked if I would receive my pendant before Christmas due to the long wait, and received a vague assurance but was asked about WhatsApp again. I am extremely disappointed with the customer service and the prolonged wait. This pendant is a memorial for my brother, who passed away in February 2025. I cannot recommend this service and will not order from them again.
I initially ordered a necklace, which unfortunately arrived damaged during shipping. The support team responded promptly to my inquiry and resolved the issue immediately. Since the original necklace was unavailable, they sent me an even more luxurious replacement at no additional cost. I couldn't be more satisfied with the necklace or the swift, professional assistance in rectifying a situation that wasn't even their fault. Outstanding customer service and a fantastic overall experience.
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TONGSHOP is an online jewelry brand specializing in hip-hop-style jewelry, offering a wide range of high-quality pieces to those who seek individuality and style. Our collection includes bracelets, necklaces, rings, pendants, and custom-designed jewelry, with a particular focus on personalized pendants and bespoke creations. Crafted with premium materials such as moissanite and sterling silver, each piece is designed with exceptional craftsmanship, ensuring lasting brilliance and durability. Whether for everyday wear or making a bold statement, TONGSHOP is your go-to destination to showcase confidence and elevate your look in any setting!See more
