Review Time
I discovered this company online and was initially very impressed by their product range, which is why I decided to place an order. Unfortunately, my experience with customer service has been disappointing.
I ordered a chaiselongue and upon unpacking, I noticed that the material on one side was torn. The damage is located on the front part of the sofa, making it clearly visible. While the delivery itself was very smooth and the courier took the packaging immediately (which I actually considered a good delivery experience at the time), this meant I did not have the chance to photograph the damaged packaging.
I contacted customer service right away. The compensation offered was very limited (around 10%), despite the visible damage and the fact that repairing it will require additional cost on my side. Communication has been very slow, and despite a long email exchange starting in November, my case still feels unresolved.
It is disappointing, especially as this was my first order and I genuinely like the product itself. Unfortunately, due to the handling of this situation and the lack of a fair resolution, I would not recommend this company based on my experience.
I’ve had a fantastic experience with the company. The bed and mattress I ordered look incredible and are extremely comfortable. I also needed to return a set of bar stools that didn’t suit my needs, and the return process was surprisingly easy. They organized the pickup, sent the replacement promptly, and refunded the difference without any hassle. I genuinely appreciate their customer-friendly approach! 😍
I’ve had a fantastic experience with the company. The bed and mattress I ordered look stunning and are very comfortable. I also needed to return a set of bar stools that didn’t fit my requirements, and the process was unexpectedly smooth. They arranged the pickup, sent the replacement quickly, and refunded the difference without any issues. I really value how customer-oriented they are! 😍
I ordered several lamps and was quite let down by the quality. The designs are appealing, comparable to other well-known brands. However, it seems the products are sourced from manufacturers with minimal quality control. The packaging resembles items from wholesale or dropshipping sources, with plain boxes displaying the company logo. Two lamps emitted a strong chemical odor throughout the room after unpacking, forcing me to store them away for a week. Additionally, one metal lamp arrived dented and poorly constructed. In this price range, I believe other brands offer a much better value, as they at least avoid using potentially harmful plastics in their products. Their return policy also leaves much to be desired, as items can only be returned if they remain unassembled.
I ordered several lamps and was quite let down by the quality. The designs are appealing, comparable to other well-known brands. However, it seems the products are sourced from manufacturers with minimal quality control. The packaging resembles items from wholesale or dropshipping sources, with plain boxes displaying the company logo. Two lamps emitted a strong chemical odor throughout the room after unpacking, forcing me to store them away for a week. Additionally, one metal lamp arrived dented and poorly constructed. In this price range, I believe other brands offer a much better value, as they at least avoid using potentially harmful plastics in their products. Their return policy also leaves much to be desired, as items can only be returned if they remain unassembled.
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Beliani steht für einzigartiges Design und hochwertige Qualität. Über 100'000 Möbel und Accessoires bis zu 70% günstiger, Gratis Versand und Rückversand, 365 Tage Rückgaberecht, bis zu 5 Jahren Garantie und schon über 1 Mio. begeisterte Kunden. Jetzt bestellen auf www.beliani.at
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