Review Time
I'd love to leave a review of the watch but I don't have it. Over a month and waiting. No communication on its whereabouts, I've had to chase them for any update. It's been supposedly shipped on three different occasions now. There is a tracking number which just says we are expecting your item. Honestly just buy a refurbished Seiko 5 and save yourself a load of money.
Overall the watch seems decent upon receiving. The customer service/communication aspect was very poor, including multiple “canned” standard responses that were repetitive, which demonstrated lack of interest reading into the situation before “trying to help.” The “gift items” for the promo still haven’t arrived yet, though that really isn’t a focal point, or why I made the purchase. Also, over a month in shipping, seems excessive. I would consider buying from them again, but most likely as a gift that someone wasn’t expecting, that way when it took a long time, they wouldn’t realize it
Overall the watch seems decent upon receiving. The customer service/communication aspect was very poor, including multiple “canned” standard responses that were repetitive, which demonstrated lack of interest reading into the situation before “trying to help.” The “gift items” for the promo still haven’t arrived yet, though that really isn’t a focal point, or why I made the purchase. Also, over a month in shipping, seems excessive. I would consider buying from them again, but most likely as a gift that someone wasn’t expecting, that way when it took a long time, they wouldn’t realize it
The quality of a watch is excellent. The watch looks good and working fine as expected. The automatic movement doesn't last more than 12-15 hours if the watch is not on wrist or moving. I guess it is how the base of Seiko is made and Watch Mod may not have control over. I will definately buy a different kind in future. Overall, excellent product, very friendly customer service.
I wish I checked Trust Pilot before I ordered. The reviews here are quite polarised and I wouldn't have risked it.My experience is as follows:1. The watch loses time quickly if not worn daily.2. The watch crown is hit and miss for adjusting the date. 3. Instructions on adjusting the strap are inadequate. They provide tools and a pdf but videos are required because it's more complicated than a few lines and a picture can describe. 4. Shipping took longer than advertised (9 weeks instead of 3-4).
Very disappointing experience.Before placing the order, communication was smooth and full of promises. Once the watch arrived with clear quality issues, everything changed. Responses became slow, and real solutions were replaced with excuses.I did not ask for a discount or a partial refund. I simply want the product I originally ordered, in proper condition. Instead, I was offered money back and a future discount, which feels like an attempt to close the case rather than actually fix the problem.When something goes wrong, this company leaves you on your own. The service after payment does not match the nice words beforehand.Unfortunately, my trust is completely gone. I would not recommend this company if you expect accountability and proper after-sales support.
This watch is gorgeous! I'm not easily impressed and I tend to be skeptical... I was hesitant to purchase because there are so many mods out that just aren't very good... especially when they're priced this reasonably. The one problem I have is now that I've found this site I'm probably going to end up ordering about five more watches in the next couple of weeks and I'm going to need to purchase another watch case LoL
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At Watch Mod, we craft custom Seiko watches that combine precision, premium components and meticulous hand-assembly. Each piece is fully customizable from the movement to the dial, so you can create a truly unique watch as unique as you.
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