Name: bellarosa-mode.com
Telephone: 000000000
Rating: 3.1

i.Shadow CRiS Guest

It is IMPOSSIBLE to arrange a return…

It is IMPOSSIBLE to arrange a return with this company! They have posted out a completely incorrect item to what was ordered. The refund process is to email info@bellarosa-mode(dot)com and follow the instructions.I am BEYOND FRUSTRATED as I have sent 5 emails that have been completely ignored!HOW ARE YOU SUPPOSED TO GET A REFUND???? Stop copying and pasting generic replies on these reviews telling people to get in touch because they ARE GETTING IN TOUCH, ONLY TO HAVE EMAILS COMPLETELY IGNORED!!!! and there is no other way to get a refund!!!

Date of experience: Dec 16, 2025

Amelia grant Guest

2 months ago

I ordered during the sale and felt a…

I ordered during the sale and felt a bit unsure at first, but the jacket arrived quickly and was well packaged. The fabric feels durable and warm, making it great for winter walks. The colour looks the same as in the photos

Date of experience: Dec 13, 2025

Noemi Schmid Guest

3 months ago

quality feels very good for swiss…

quality feels very good for swiss weather. wore the coat in cold wind and light rain, stayed comfortable all day. sizing was accurate for me which is not always the case, so that was nice

Date of experience: Dec 04, 2025

Oscar jennings Guest

3 months ago

The trousers are comfortable and match…

The trousers are comfortable and match the photos. Not the most standout piece I own, but definitely good quality for the price. Arrived safely.

Date of experience: Dec 03, 2025

Ria Dixon Guest

3 months ago

AVOID AVOID AVOID

AVOID AVOID AVOID. Complete scam. Ordered a dress for £90. Black Friday came around and the price had changed to £200 something ‘down to £120’ Alarm bells, but had already ordered by then so tried to stay hopeful. Took 3 weeks to arrive, quality very questionable, no tags, no labels, sizing completely off - it just didn’t make any sense. Emailed asking for the returns address (maybe 6+ times) and they did everything they possibly could to hold off from providing this. Keep the dress and receive 30% off/ 50% off an item from their site/ keep the dress ‘to save hassle’ but only get 20% back etc etc They were replying fast/ regularly until I had declined ALL of their terrible offers and asked (again!!) for the returns address. Finally they provided it, 14 days later !! They suddenly started to reply in German to make things difficult, of course. Anyway, guess what this all means.. the dress will no longer reach them within the 30 day return policy. Clever right? I’ve had to open a dispute with the bank to try and resolve this. It’s frustrating because it’s not a cheap dress in price, quality yes. Do not make the same mistake I did, please.EDIT - Thank you for reply but I have done everything that you have suggested in your reply below. I have been very patient and understanding until you decided not to cooperate. Customer service team? Awful.