benhams.com

4.6
4.6 Based on 81 reviews

London lettings and sales agent Benham and Reeves (est.1958), with specialism in corporate lettings and the buying and selling of residential property in London to private homeowners and rental investors. Additional services include furnishing solutions, ...

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Average Rating

4.6

/
5

81 Reviews

5 Star
85%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
7%

All Reviews

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Review Time

Becki Baker
The most careless property agent in the area.

The most careless property agent in the area. They acted as my rent collection agent for a rental property. They attempted to impose an 8% fee while expecting me to collect rent from the tenant myself. They tried to include these terms in the agreement without my knowledge; had I not been diligent in reviewing every detail, I would have been misled. As the holder of the deposit, they repeatedly failed to address issues raised, leaving me to handle all inquiries and documentation independently. They present a friendly demeanor to attract clients, but once engaged, they do everything they can to shirk their responsibilities. If you request proof of their actions on your behalf, they respond dismissively. When problems arise, they claim it's solely your issue, never taking responsibility for their oversights. They seem to believe that clients have no choice but to rely on them for property services in the area, which leads to a lack of concern for delivering a professional experience. They are the worst property agent I have encountered, seemingly only interested in exploiting clients. If you're looking to let or rent in the area, be sure to avoid this agency.

1
Date of experience: Jan 01, 2026
Charlie Howard
The most careless property agent...

The most careless property agent in the local area. They acted as my rent collection agent for a rental property. They attempted to charge me an 8% fee while expecting me to collect rent from the tenant myself. They tried to sneak these terms into the agreement without informing me; had I not been careful in reviewing every detail, I would have been misled. As the deposit holder, they repeatedly failed to address issues raised, leaving me to manage all inquiries and paperwork on my own. They put on a friendly face to attract clients but once engaged, they do everything to avoid their duties. If you ask for proof of their actions, they respond dismissively. When issues arise, they claim it's solely your problem, never taking responsibility for their mistakes. They appear to think clients have no other options for property services in the area, leading to a lack of professionalism. They are the worst property agent I have encountered, seemingly only interested in taking advantage of clients. If you're looking to let or rent a property, make sure to avoid this agency.

1
Date of experience: Jan 01, 2026
Had a very seamless experience with the...

Had a very seamless experience with the company. Many thanks to the representative’s hard work in getting my flat sold on time!

5
Date of experience: Dec 15, 2025
Branden Brown
The representative was excellent throughout the...

The representative was excellent throughout the entire purchasing process.

5
Date of experience: Dec 12, 2025
Paris Cook
Fantastic experience selling my flat...

Fantastic experience selling my flat. The representative in the office was excellent in every aspect, helpful, sensible, and proactive in assisting with completion. I would use their services again if I had another property!

5
Date of experience: Dec 12, 2025
Bram Anderson
The representative is outstanding

The representative is outstanding. She’s the most resourceful person I’ve ever worked with, and I’m extremely pleased with the service, particularly because of her.

5
Date of experience: Dec 09, 2025
Selina E.
Excellent service and prompt responses

5
Date of experience: Dec 05, 2025
Elmo Taylor
Property purchase experience

Completed a purchase with the company with the help of a representative. He kept us informed from the start, providing information promptly and closely tracking the process. Always available and a very reliable agent. Many thanks to him.

5
Date of experience: Dec 01, 2025
Eleonora Gallo
Incredible service

Incredible service.

5
Date of experience: Nov 27, 2025
Kara
Outstanding service from beginning to end

The agent I worked with was exceptional throughout the entire process. She exceeded expectations, maintaining her professionalism even when issues extended the timeline. What impressed me most was her availability and responsiveness. She replied promptly to every query while remaining warm and approachable. Despite the challenges, she made the experience as smooth as possible. I'd highly recommend her and will definitely stay in touch for any future property needs. Many thanks!

5
Date of experience: Nov 25, 2025

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Business Details

  • London lettings and sales agent Benham and Reeves (est.1958), with specialism in corporate lettings and the buying and selling of residential property in London to private homeowners and rental investors. Additional services include furnishing solutions, property management and a tax return service for overseas landlords.

  • email info@benhams.com
  • call 02074359681
  • language https://benhams.com

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