Review Time
The most careless property agent in the area. They acted as my rent collection agent for a rental property. They attempted to impose an 8% fee while expecting me to collect rent from the tenant myself. They tried to include these terms in the agreement without my knowledge; had I not been diligent in reviewing every detail, I would have been misled. As the holder of the deposit, they repeatedly failed to address issues raised, leaving me to handle all inquiries and documentation independently. They present a friendly demeanor to attract clients, but once engaged, they do everything they can to shirk their responsibilities. If you request proof of their actions on your behalf, they respond dismissively. When problems arise, they claim it's solely your issue, never taking responsibility for their oversights. They seem to believe that clients have no choice but to rely on them for property services in the area, which leads to a lack of concern for delivering a professional experience. They are the worst property agent I have encountered, seemingly only interested in exploiting clients. If you're looking to let or rent in the area, be sure to avoid this agency.
The most careless property agent in the local area. They acted as my rent collection agent for a rental property. They attempted to charge me an 8% fee while expecting me to collect rent from the tenant myself. They tried to sneak these terms into the agreement without informing me; had I not been careful in reviewing every detail, I would have been misled. As the deposit holder, they repeatedly failed to address issues raised, leaving me to manage all inquiries and paperwork on my own. They put on a friendly face to attract clients but once engaged, they do everything to avoid their duties. If you ask for proof of their actions, they respond dismissively. When issues arise, they claim it's solely your problem, never taking responsibility for their mistakes. They appear to think clients have no other options for property services in the area, leading to a lack of professionalism. They are the worst property agent I have encountered, seemingly only interested in taking advantage of clients. If you're looking to let or rent a property, make sure to avoid this agency.
The agent I worked with was exceptional throughout the entire process. She exceeded expectations, maintaining her professionalism even when issues extended the timeline. What impressed me most was her availability and responsiveness. She replied promptly to every query while remaining warm and approachable. Despite the challenges, she made the experience as smooth as possible. I'd highly recommend her and will definitely stay in touch for any future property needs. Many thanks!
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London lettings and sales agent Benham and Reeves (est.1958), with specialism in corporate lettings and the buying and selling of residential property in London to private homeowners and rental investors. Additional services include furnishing solutions, property management and a tax return service for overseas landlords.
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