Review Time
Double-charged even after I cancelled my membership.
I woke up to a charge of £220 for a service I know I cancelled over 3 weeks ago. I was in therapy and I loved it, however I no longer need it and I am vcery CERTAIN I cancelled the subscription. Unforutnately BetterHelp still charged me. I am hoping their customer service can resolve this however if I do not get a resoluton, I will be requesting a charge back from my bank. Such a shame that this is a practice to squeeze out their customers who are often vulnerable.
The therapists I’ve had are so kind. BetterHelp takes my insurance. It is an easy platform to use. I enjoy being able to journal and receiving feedback and videos from my therapist in between sessions.
I was able to receive professional therapy remotely at a time when it was needed. Not only is there a wide network of therapists to choose from, but there are also a lot of tools on the website and the app is very good too. I felt much better coming out of the program than I did before, and I would recommend this service to anyone.
I got pretty lucky being assigned with Richard Banton. I was in the right place and mindset for his system to work. If it wasn't for BetterHelp and Richard using his free time in his retirement to help me out, I'd still be spiraling. It's always better to reach out for help.
They collect deeply personal information before letting you know your insurance isn't accepted. There have been reports and a lawsuit from 2023 that involves this information being shared. If you care about your privacy, stay far away.
I am incredibly grateful for the support I receive from my therapist. She is compassionate, attentive, and creates a safe, non-judgmental space where I feel genuinely heard and understood. Her approach is thoughtful and grounded, and she has helped me navigate some really difficult periods with care and clarity. I always leave sessions feeling supported, validated, and more capable of coping. I couldn’t recommend her more highly
Such an seamless way to help through a difficult time. I absolutely love the ability to find a therapist that shares beliefs and type of therapy needed. The ability to message and do homework all online is such a huge time saver and relief especially when I already felt overwhelmed! Super impressed with my therapists ability to give information that was useful that I could read in my time frame. Also loved the ease at making appointments for live sessions!! Outstanding!
I am beyond frustrated with BetterHelp.
I was charged €240 every four weeks for over a year despite not using the service at all no sessions, no messages, no contact with a therapist. The charges continued silently until I discovered them myself.
What makes this worse is the complete lack of customer support.
There is no phone number to contact anyone.
Emails have gone unanswered.
There is no real way to speak to a human being when something goes wrong.
For a mental health company, this level of inaccessibility is deeply concerning.
Charging people hundreds of euros for a service they are not using, while providing no meaningful way to resolve billing issues, feels unethical and predatory.
I am now being forced to pursue refunds and chargebacks through my bank because BetterHelp has not responded through any support channel.
If BetterHelp wishes to resolve this, they are welcome to contact me, but so far, silence has been the only response.
I strongly advise anyone considering this service to watch their billing extremely carefully and not assume inactivity equals cancellation.
This experience has completely destroyed my trust in the platform.
I absolutely love BetterHelp! You get so much help that is available in many different formats, weekly one to one with your therapist, weekly group meeting with so many different options to choose from, as well as the many classes offered that are recorded so if you can't make it to the class you can still watch as many as you'd like. I didn't think I would like online therapy because I thought it wouldn't be personal enough. I was so wrong. BetterHelp has been such a lifesaver for me. My one to one therapist has been so honest with me and nudged just enough to help me see things clearly. He also knew when when to be gentle. I can't think of anything negative to say. BetterHelp has made all of this so affordable and I am so very grateful to them.
I was matched with a great therapist and recommend Better Help to anyone seeking therapy. It has helped me to talk with her on the phone for my therapy and I can text anytime I want.
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BetterHelp is the world's largest counseling service and is 100% online.
Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.
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