Name: biaxol.co.uk
Telephone: 000000000
Rating: 3.5

Brenda Bell Guest

Nothing arrived, and support is unresponsive.

My order never arrived, and the support team is unresponsive. This is the worst online shopping experience I’ve ever had.

Date of experience: May 19, 2025

Clifton Guest

9 months ago

Quick delivery for my order.

My order worth 167€ arrived in about 7 days, quicker than expected. I loved it so much that I ordered again for about 90€, hoping for the same quick delivery.

Date of experience: May 13, 2025

Rami Nyström Guest

11 months ago

Just a fake

Just a fake, u will never get ur thing i already wait 2 months still nothing

Date of experience: Apr 11, 2025

Bryony S. Guest

11 months ago

Missing order €490 - no response

I placed an order on Biaxol.com worth €490, and the website clearly stated that delivery would take between 3-7 days. It has now been an entire month, and my package is still missing. After contacting the local postal service, I was instructed to reach out directly to Biaxol, as that's where the order was placed.Getting in touch with Biaxol has been extremely frustrating. Every interaction takes hours, whether through emails or their live chat service. Responses are rare, delayed, and consistently unhelpful. Each time I finally receive a reply, they redirect me back to the postal service, even though I've already confirmed the issue must be resolved by Biaxol directly.I've attempted countless times to get proper assistance, but it's nearly impossible to get through to anyone who can actually resolve the issue. I'm leaving this review as a final attempt to either receive a refund or have my package delivered. The customer support experience has been truly disappointing and exhausting.