Review Time
You know that feeling when you're unsure about a company with a low overall rating, especially when a few reviews seem positive? I took the risk. Big mistake. Just like others, I booked a trip because it was affordable, only to receive a call confirming I needed to pay an additional £900 (yes, seriously). I requested a cancellation, and now I'm still waiting for my refund. It’s been a complete waste of time (and potentially money, still pending).
📢 COLLECTIVE COMPLAINT – TRAVEL SCAM (UK) To anyone who has fallen victim to the following scheme: “Fraud through misleading pricing and pressure for additional payments after purchase.” (A flight was advertised at a set price, payment was completed, and then further payment was requested, while cancellation or refunds were denied.) I am coordinating a formal collective complaint in the United Kingdom against: A certain travel service provider.
Under the management of:
• Individual A
• Individual B
• Individual C If you have been impacted, please send an email detailing your situation (date, amount paid, screenshots, communications, etc.) with the subject line: “Travel Scam Claim” to the following email address “contact(at)lawfirm.co.uk” This initiative aims for refunds, legal accountability, and the eradication of fraudulent practices in the UK. Please distribute this message to anyone who might have encountered similar issues.
My experience with this service has been incredibly frustrating: I lost both time and money. The customer service number is non-functional, emails go unanswered, and the chat feature is ineffective. I encountered misinformation from the support team, and the location in the UK appears to be nonexistent. I strongly recommend avoiding this company!
I booked flights to a destination via a connecting city, but when I logged in, it showed no active bookings, preventing me from canceling. After reaching out to the airline, they had no record of my booking. I'm unable to contact anyone for assistance, and I am requesting a full refund due to this situation, which seems to violate consumer rights.
I booked my tickets through a comparison platform and was directed to a service showing e-tickets as pending. Later, they requested additional payment beyond my initial payment. When I tried to contact customer service, they returned my call from a different number, likely overseas. They even attempted to charge me a fee when I requested a refund, despite no tickets being issued! I am still pursuing a full refund and will be reporting this fraudulent service.
I booked my tickets via a flight comparison site and ended up with a service that shows e-tickets as pending. They later requested I pay more than what I had already spent. When I called their customer service number, they returned my call from a different number, likely from overseas. They attempted to deduct money when I asked for a refund, even though no tickets were issued!! I am still trying to secure a full refund and will report this deceptive service to the authorities.
PLEASE AVOID THIS SERVICE ⛔️ I booked my flight the same day as travel, arrived at the airport, and received an email stating URGENT action needed! I called them, and they demanded more money to release my tickets! Clearly not real tickets! I then contacted the airline directly, and they confirmed there was no booking for my flight! I had to pay £670 for another flight directly with the airline! Now I’m fighting to recover my money! WARNING: AVOID! They have my contact information and sent me an automated reply!
I booked a flight and received payment confirmation immediately, but my booking remained pending with no ticket issued. After 20 minutes, I got a message on WhatsApp asking me to contact them about my flight. I spoke to an advisor who demanded more money, claiming the fare had increased for the first leg of the journey. I refused to pay extra and requested a full refund. They told me it was not possible as the ticket was 'non-refundable' due to a promotional offer. I contacted the airline directly, who confirmed no booking was made. When I tried to reach out again, they recognized my number and hung up. I am still waiting for a response and a full refund. Please avoid this service as they have acted deceitfully.
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