Review Time
I received an email asking me to rate the customer service. Unfortunately, I have been a member for several years, but since a recent update to a new game manager, I have been unable to download it for my mac. This follows a previous request about an unresolved issue. One problem, six incident numbers, six different contacts, and five months without a solution. Each time I inquire, I am told my case is closed. Given the prolonged wait, I would like to request reimbursement for the games I purchased just before the update, which caused significant issues. I would appreciate speaking with someone who can actually address this problem. It’s been very disappointing; it seems that support for mac users has diminished, and I’ve noticed many complaints about the same issue online. The response from the team states they are handling inquiries in the order received and that their response times are currently longer than usual. I apologize for the frustration this has caused.
I received an email asking me to rate the customer service. Unfortunately, I have been a member for several years, but since a recent update to a new game manager, I have been unable to download it for my mac. This follows a previous request about an unresolved issue. One problem, six incident numbers, six different contacts, and five months without a solution. Each time I inquire, I am told my case is closed. Given the prolonged wait, I would like to request reimbursement for the games I purchased just before the update, which caused significant issues. I would appreciate speaking with someone who can actually address this problem. It’s been very disappointing; it seems that support for mac users has diminished, and I’ve noticed many complaints about the same issue online. The response from the team states they are handling inquiries in the order received and that their response times are currently longer than usual. I apologize for the frustration this has caused.
This has been one of the worst gaming experiences. The game is full of glitches, the odds are worse than real casinos, and the gameplay has become predictable. The slot machines, which should appear random, are clearly timed. You might win for a short period, but then you’ll lose consistently. After an hour, the cycle repeats. Wins often occur on the last spin, but never at the bet level you were wagering. It feels designed to coerce you into spending more. I’ve enjoyed this game for a long time, but I didn’t realize how much I was spending until I totaled it recently. I’ve spent around $400 in three months, often in small amounts, making it easy to lose track. The payouts are terrible now, and the promotions feel deceptive. Customer service is nearly nonexistent, and the game is plagued with bots. I hope they get regulated like real casinos to prevent people from spending money on a game that’s rigged against them.
Be cautious. I had over $200 in credit, but due to chronic illness, I couldn’t access their platform. I was assured my credit wouldn’t expire, but they changed their policy without notifying me. My credit converted to points that eventually expired. It feels like they took my money without providing the promised services. I’ve reported them to the relevant authorities and encourage others facing similar issues to do the same. Avoid subscribing; buy games directly from the creators.
Since the company changed ownership, the quality has significantly declined. I encounter frequent errors, crashes, and issues with game access. Customer support seems unable to resolve these problems, leaving me to fix them myself temporarily. Yet, the issues return. If I unsubscribe, I lose access to my games, and I face errors on their website. I recently received a notice about an expired security certificate, but my email to them bounced back. I'm considering canceling my subscription and seeking another gaming platform.
I experienced erroneous charges due to glitches in the system. After trying multiple times to purchase gold, I was charged over four hundred dollars, but received nothing. The company has shown little commitment to resolving this issue, which has impacted my finances. I have filed a dispute with my payment provider. I’ve spent weeks trying to resolve this, with no results. This is not how loyal customers should be treated.
After signing up, I purchased numerous games. However, when issues arose with my computer, I received no help from the company. I followed all their instructions but ended up losing access to the games I paid for. It seems I’ve lost both my money and my games. It’s impossible to contact them by phone, so I feel completely abandoned.
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