Review Time
The cost of buying games on this website since the update is a disgrace! Even when they have a so called offer on, it is still more expensive than paying full price before the change. Unless they go back to the old way I will not buy games from here again. I have been a member for over ten years and have spent quite a bit during this time.
Been a member for 12+ years and was always impressed with their website. First time using it since the website change and I have not found anything positive in the experience. Now taxed for games, the value of points gained from buying is not even 10% of their price and the website is completely non-user friendly. You have to ask what happened... and why change something that worked so well.I have ended by subscription and will likely never resubscribe unless they overhaul their system. Such a shame that a site so useful and beneficial has lost its sparkle and has become so money orientated.
I was a regular buyer from Bigfish until I realised that collectors editions of certain games were alot cheaper (some by half the price!) on Steam or GOG. Now the price has increased by £2 for membership, and also the increased prices for games, I'm considering cancelling my subscription altogether as I hardly use it.
I have been a member for years and this new platform is a disaster. Cannot sign in, cannot buy games, endless cycle of doom "adding item to cart". The game manager used to do purchases inside it. Now it insists on opening a browser and the endless cycle begins. Utter garbage, put it back how it was and drop the increased subscription, "points" and fis it or lose everyone.
WHAT A MESS!!! GO Back to the other platform. Big fish has gone straight downhill. NO good experience!! What a waste of money. WASTE WASTE WASTE!!! I am very sick and tired of all the problems!! WHAT A MESS!!!!!!! The so called purchase history they have now is discusting, no good. GET the old one back. They do NOT know what they are doing!!!! SHAME on Big Fish games!!! Next time make sure your customers want a change. NO one does. Give it up!!!
since the change in august the monthly sobscription has gone up over £2 GBP per month i know its not a lot but the change info advice prior to the change said there would be NO increase also they have now added tax which was 0.00 VAT on all my previous purchases i also have been a BF member since 2006 but not for much longer i detest being screwed over
I see some negative reviews. Nobody likes the new platform. I don't like it either. I'm 72 y/o and have been a member for 12 years. The purchase history is useless.Being old; I hate change of any kind.BFG blew the roof off. Maybe if we all went to Seattle and protested with big signs and bullhorns BFG might consider going back to the old platform. lol
I used to love Big Fish Games but after 20+ years of membership I can say that no more. I can't play any of my previously purchased games because they are all trials which does me no good. It is very difficult for the Big Fish associates to help because they cannot understand the language of our land. I provide photos and that goes right over their heads too. I'll bet there is an executive up there in Seattle who is wishing the update had never been released to the customers of BFG. Remember: "If it ain't broke, don't fix it!" I have gone back to being a Wild Tangent customer and am happier because of it!
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