Review Time
Bigrock is very third class service provider in India.and technical team is unprofessional. I m facing my issue last two days but not solve till date ..BigRock’s customer support is extremely poor. They take a long time to respond, and when they finally do, the answers are not helpful at all. Instead of solving the issue, they provide generic replies that don’t resolve the problem. This is a very frustrating experience and not worth the hassle.My case id -52282006
No support on weekends ! delayed responses and so chaos when they took over bluehost . Juge disruptions in services and ultimately we lost data.this team not available that team not available taking important data of clients so lightly and casual absolute non serious style of working
BigRock is one of the poorest server providers I have ever experienced. I purchased their Shared Hosting Pro Unlimited plan for 5 years, and the problems started immediately after moving to their server. The server ping time is extremely high, the server response is very slow, and the uptime is hardly 10%. It is impossible to run a professional website under such unstable conditions.Whenever I contact their support team, instead of taking responsibility, they simply blame my website and say it is not optimized, which is completely unacceptable. I am already running the same WordPress websites on GoDaddy and MilesWeb, and I have never faced any downtime or performance issues there, nor did I ever need to contact their support teams. This clearly proves the issue is with BigRock’s server quality, not my website.Since BigRock failed to provide a stable and reliable service, I requested either a migration to a better and stable server or a refund of my money. Instead of resolving the issue, they responded arrogantly and pushed me to upgrade to a VPS. It is unreasonable to expect a customer to pay around ₹60,000 per year for a VPS just to run a normal WordPress website, especially after already paying for a long-term shared hosting plan.This feels more like forcing an upgrade rather than solving a genuine service problem. BigRock has completely failed to deliver the stability, performance, and professionalism promised in their hosting plans.
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