Review Time
Ordered a LS2 helmet, a GALDAM 2, with stars on it. Received a LS2, a Fury. Not the one I ordered. Was told the one I wanted was discontinued. Despite still showing as being in stock. Some BS story about the P/N being the same. Told to return it or keep it. No real apology or tenner knocked off. Won't be using them again.
Ordered a LS2 helmet, a GALDAM 2, with stars on it. Received a LS2, a Fury. Not the one I ordered. Was told the one I wanted was discontinued. Despite still showing as being in stock. Some BS story about the P/N being the same. Told to return it or keep it. No real apology or tenner knocked off. Won't be using them again.
Awful service.Bought a new fantic bike in 2025. Delivery was slow and unreliable, but I accepted the excuses at the time, hoping it was a one off.Had an indicator failure on the bike less than 12 months later and only 400 miles on the bike and given the fob off of 'can you show me the service history' to make a claim. So, I reply with this is not relevant and get no reply, chase and again no reply. I explain in my email that the service history is irrelevant, but they couldnt care less.Customer service is truly awful, if you can go somewhere else as Biking direct dont care once they have your money.
From the start where Jack and Simon gave me advice on what bike would suit my 22year son to keeping me updated, delivery and excellent customer service, this had been a positive experience and I have a son who is so happy with his Lexmoto R66+. Thank you
Very good experience with biking direct. They got me the latest model of the bike I enquired about which arrived well within the timeframe we discussed when I asked them to place the order for me.Extremely happy with the bike, delivered today in perfect condition, fueled, taxed and ready to go. Many thanks Folks!
There would be no stars if it were possible. The customer service is appalling. They promise 3-day delivery if you pay £450, but it's day 19 and still no delivery. They keep promising delivery days. Still, then on the day it's supposed to be delivered, they change it. I have had to rearrange my holiday and work due to this. Still, they have no care for this at all; they fraudulently sent a handover to the finance company 5 days ago to release funds to themselves. The funds aren't supposed to be released until delivery. Try to get this dealt with, and they pass the buck, telling me the person who put this order through is on holiday and can't be dealt with by anyone else.
Registered and sent the wrong bike to me after nearly 2 months waiting for a pre-order. They refunded my cost for sending logbook back to them, they also refunded my order, apologised and decided to cut ties. I gave them the option to either order the correct bike or refund my order and i would leave a negative review. They treated this as a threat and was worried i would use the premise of a negative review to seek out other things in future; hence them cutting ties.• Good communication• Fast refund• Poor handling of order
Took 20 days to be delivered Bike came with several scratches & small hole in seat I called them and apparently brand new bikes always come with scratches on. I was advised if I sent it back to them for replacement ild probably end up with one that’s a lot worse….When buying something brand new for £2,099 it shouldn’t have scratches
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