Review Time
Bought an alternator from SCW and decided to return it within their 90-days return policy. Hadn't received my refund after 4-weeks from the day it was dropped off at their warehouse. Tried calling and emailing, but no response. I ended up filing a dispute with my credit card company and will be notifying their attorney general for wire fraud. There are so many similar complaints on Google reviews, it appears they are stealing peoples money which is a federal offense. Make sure you do the same if this happens to you.
I paid Sport Compact Warehouse (SCW) for a seat belt buckle that turned out to be incompatible with my car. I returned the buckle to SCW unused and in pristine condition. SCW assured me that they would refund to me all my money less a reasonable restocking fee. Instead they have kept all my money. They no longer respond to my emails and their phone mailbox is always full. Beware of this company!
False advertisement, item says free shipping, paid for item, then they send an email saying the want to charge $225 shipping now and say that's in fine print in a completely different section of their website, everywhere on the item page and cart says free shipping. They refused to ship without me paying and extra shipping charge to a separate PayPal fee which was extremely suspicious, I requested they cancel since they would not ship as stated. They said they cancelled and would refund, still no refund, a week later now I requested proof that they refunded and they can't give me any proof, they just say accounting is processing and should be refunded any day. Terrible business all the way around. Currently out $1200 will be reporting them further.
Website lied, saying item was in stock. It wasn't. After waiting for shipping info that never arrived I called and they said it would be available in a week. More time went on and I finally called and canceled, which they agreed to do but alas they never refunded my money. Had to file a claim. BEWARE!!!
4/8 FedEx left my just under 1200 pistons at my doorstep. When I got home they were gone. I contacted SCW, they asked for a picture of the front of my house & said it's delivered. I said sure, but it needed to have a signature so it could not be stolen. Today I was informed FedEx denied the claim. No kidding? They have offered nothing but they are arguing the denied claim. Somehow, it gets worse, I just called FedEx, there was never a claim filed. Called SCW, mailbox full. Avoid these people
The bed rail protector didn't work very well, the 3M adhesive strip was mostly exposed when I received it. It was still sticky, so I tried to use it on my truck. It's a vintage Chevy, so it's the only thing that would work. After leaving it stuck down, weighting it down with 1x4x8 boards and weights for two days, it's still coming up. I had to use silicone adhesive and repeat the process. This seemed to be better, but we'll see. Overall, I'm pretty disappointed with the results and wouldn't recommend these to anyone else.
SCW website had erroneous information which caused me to order the wrong part. SCW would not pay for return shipping. I had to order the correct part and return the wrong part at my expense to have SCW waive a 20% restocking fee. SCW then reduced my refund on the return by $15 to claw back shipping on the original order even though I paid no shipping. All of these terms and conditions are buried in the fine print. One of the worst customer experiences I’ve ever had. I will never do business with SCW again and I will let everyone on the automobile forums I frequent know about it.
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