Review Time
I mistakenly sent funds to the wrong chain wallet (eth-bsc). When I contacted support, they informed me it would take 2 to 3 months and involve a 10% fee. They promised it would be credited to my balance afterward. Four months later, I’m still getting the same response that the technical team is addressing it. There’s been no progress. Last month, I reached out for help here, but management seems indifferent to the real concerns of users, even while apparently hiring people to post fake positive reviews. userid @CopticJanus. Maybe consider getting some friends to share this on social media!
From my experience, I cannot recommend this platform at all. My dispute for a specific trade has been ignored for nearly four months. I paid the seller but never received my coins, and nothing has been resolved. The lack of support or accountability is unacceptable, making the platform extremely unreliable.
They will simply block accounts claiming that users are operating multiple accounts. It’s the only exchange that blocks users under such assumptions, even when the account is KYC verified. If you don’t want people using the exchange, just shut it down instead of locking accounts based on unfounded suspicions. The support claim states, 'Your account has been blocked due to violation of clause 4.1 of the User Agreement. Specifying someone else’s identity or creating multiple accounts is fraud. Have a good time.' This is the worst experience I’ve encountered; I regret being introduced to this platform.
My previous review seems to have been deleted, possibly due to an agreement between the review platform and the service. I accidentally sent TRX to the wrong wallet type on this platform. The funds are visible on the blockchain but haven’t been credited to my account. Customer support responded once, simply telling me to wait several months! This has been a very stressful experience. The ticket number they’ve been responding to for months is: #kwen5u#fVu4i4Hash: 959893975568a61ca976151f6890b035a29d1224ac01b92a1166fcf46a7a8694.
I accidentally transferred money to the incorrect chain wallet (eth-bsc). When I contacted customer support, they informed me that it would take 2 to 3 months and incur a 10% fee. They assured me it would then be credited to my balance. Four months have passed, and I continue to receive the same response - that the technical team is handling the issue. For four months, I've seen no change. Last month, I sought help here, but the management appears indifferent to the genuine needs of users, even while apparently hiring individuals to post fake positive reviews. userid @CopticJanus. Perhaps try to get some friends to share this on social media!
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