Review Time
I first spoke with a representative who gathered my information and assured me a viewing would be arranged. However, when I followed up, another team member said they believed the property wouldn't suit my family, thus denying the viewing. I requested to speak with management, but no one was available. I explained that it was inappropriate for the agent to determine suitability for me, especially since the property met legal requirements. Unfortunately, the conversation was unproductive, as they remained firm in their refusal. This was my first encounter with this agency, and it felt unprofessional and judgmental. I cannot recommend them due to their discriminatory approach.
I initially communicated with a representative who took my details and assured me of a viewing. However, when I called back to confirm, another team member stated they believed the property would be too small for my family, thus denying the viewing. When I requested to speak with management, no one was available. I emphasized that it should not be up to the agent to decide suitability for me, especially since the property meets legal space requirements. I sought a valid reason for the refusal and insisted on my right to view the property. The conversation led nowhere, as they remained firm in their stance. This was my first experience with this agency, and it was highly unprofessional. I felt unfairly judged. I cannot recommend this agency due to their discriminatory approach. I have taken further action on this matter and strongly advise other potential tenants to be cautious, as they appear to make subjective decisions before allowing viewings.
I am deeply disappointed. The agent accepted our offer and we signed the agreement. Yet, within 24 hours, we were informed of another offer. They did not reach out to see if we wanted to match it; instead, we received a cancelled agreement. When we contacted them, they simply stated they had chosen another offer.
The staff are a true asset to the community. If you're selling a property, they go above and beyond, supporting you fully from marketing to contract exchange and completion. They are always available and respond promptly, with impressive market knowledge. I felt well taken care of throughout the process. It was a pleasure working with them.
We are very satisfied with the outstanding service from the entire team. A tenant was secured quickly, and communication was always prompt, which made a significant difference. Their approach was both professional and friendly, and they were willing to go the extra mile. I would highly recommend them for both sales and lettings.
Compared to my past experiences with other agents, this agency truly excelled in approachability and helpfulness. The representatives were always quick to respond to my inquiries and went out of their way to provide excellent service. The entire process, from viewing to signing the agreement, was organized and hassle-free, making it feel almost like checking into a hotel. They have set a high standard for tenant service.
I've rented through this agency for about 11 years, and they have addressed any concerns promptly. They have finally convinced the landlord to install double glazing, which will help with heating costs. The only issue I have is regarding the need for an 'anniversary' for my rolling tenancy, but I understand it's their business to increase rents when possible.
I have dealt with several estate agents before and none have been as helpful as this team. In particular, a couple of representatives have been outstanding from the start. They are always ready to assist and maintain a high level of politeness and professionalism. I can't recommend them highly enough.
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Established in 2000, we not only provide our clients with value for money and enviable results, our services are accredited and verified by the leading redress and industry authorities, to give our customers confidence and peace of mind.
As members of The National Association of Letting Agents (ARLA), The National Association of Estate Agents (NAEA), The Property Ombudsman and The Dispute Service, clients and customers can be assured of professional and ethical sales and letting services throughout.
At Manners Residential, being independent gives us the freedom to put you first. Our friendly and helpful team are always happy to help and answer any of your property questions. So why not find out for yourself what a fantastic property letting and sales service is all about.See more
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