Name: lurv.com.au
Telephone: 000000000
Rating: 2.3

Maude Carter Guest

Problems with my leggings order

I ordered three pairs of leggings. One came with the security tag still attached. Another pair did not match the website depiction, and I can't wear them since the color is entirely see-through. I've reached out via email and social media, but have not received a response. I'm unsure how to remove the security tag except by going to a retail store with my proof of purchase and hoping they can assist.

Date of experience: Jan 12, 2026

Petrina Brooks Guest

1 month ago

Security tag remains on leggings - no reply from the company

I ordered three pairs of leggings. One arrived with the security tag still attached. Another pair did not match the image on the website, and I can't wear them because the color is completely see-through. I've emailed and messaged them through social media but have received no response. I'm not sure how to remove the security tag except by going to a retail store with my proof of purchase and hoping they can help.

Date of experience: Jan 09, 2026

Sylvoutch5915 Guest

10 months ago

Pleasantly surprised by my order!

I was a bit hesitant to place an order because the prices were so low ($10), but I decided to go for it, thinking it might be a closing sale. I received my package today and was pleasantly surprised! The quality is truly beautiful! I'm excited to order more!

Date of experience: Apr 07, 2025

Brynlee Harris Guest

11 months ago

Great products overall

Great products, not sure why there are so many negative reviews. I received updates on shipping and tracking. I just placed a second order, and the prices are excellent.

Date of experience: Mar 11, 2025

Randy Howard Guest

1 year ago

Terrible customer service experience.

Terrible customer service experience. The items never arrived. A complete waste of time and money.

Date of experience: Feb 08, 2025

Ivy Walker Guest

1 year ago

Impressive quality and pricing

Impressive pricing, good quality, and quick delivery. I'm unsure why there are so many negative reviews; I almost thought I was scammed, but that was not the case. Customer service has also been quite decent.

Date of experience: Dec 26, 2024

DT15 Guest

1 year ago

Inquiry about company status

Can anyone confirm if the company has closed down? I can't use my voucher to purchase items.

Date of experience: Jun 30, 2024

Bridget Long Guest

1 year ago

Horrific customer service experience

I was told by a customer service representative that I'd receive a refund six weeks ago. After providing my bank details and sending six emails, I've received no response or refund. The customer service is terrible, and I will be filing a complaint with my credit card company. Avoid at all costs.

Date of experience: Jun 24, 2024

Rembrandt Scott Guest

1 year ago

Unsatisfactory customer service

Thank goodness I only ordered one pair of leggings. The color is great, but they are far too small, despite ordering one size up. The quality seems questionable. I returned them but only received a voucher instead of a refund. They can keep their money; I won't be ordering from them again. It's difficult to get in touch with them. Overall, not a good experience.

Date of experience: Mar 04, 2024

Gideon Ross Guest

2 years ago

Fantastic leggings experience

I ordered leggings originally from another retailer and loved them so much that I ordered directly from the company during a sale. I love the six pairs I ordered at an amazing price. The customer service was excellent when I mistakenly ordered two of the same item.