Review Time
I have been asking for an invoice since last year but no response.
Update: I have been doing this ever since. I have tried both contacting you by email and the contact us form but no response. Please email me the invoices for the orders 611125959 and 611158875.
After making my order online and being told it was confirmed and being dispatched, my order was cancelled and i was sent my refund with no reason why. The order was meant to be a birthday present for my husband and the replacement i had to get ended up being late for his birthday. Not impressed and wont be using the store again.
Parcel not delivered by DPD. Parcel has taken 3+ weeks to be returned to Blacks. Waited on phone for 25 minutes to speak to Customer Services to be told to email customer care to expedite refund (£261). Email address bounced. Still waiting for refund.
Rapid two day delivery ,fleece arrived as expected on time , lovely quality, great colour, practical,its also very warm and very good value for money. Better price than Blacks in store . Would buy another.
When I purchased my waterproof jacket, I found the selection overwhelming and had previously faced issues with expensive jackets that didn't deliver on their promises. The staff member I interacted with was exceptional, providing valuable advice and assistance. I would definitely recommend this service.
I purchased a sports watch from the company, but it didn't arrive on the promised date, so I returned it because I had to buy another one. I contacted the support team, who advised me to refuse the delivery, which I did. Now, I'm waiting for a refund that is over 15 days overdue. I will not shop with this seller again.
I still haven't received my refund after purchasing a Christmas gift on November 23. The delivery service was appalling, and there was no follow-up attempt to deliver or any refund issued. I'm still out £289. I paid via a payment platform and am now trying to recover the funds, as the company feels unresponsive. I finally managed to speak with someone who followed typical customer service scripts but couldn't resolve my issue. No refund yet! I've filed a formal complaint. When I tried calling their helpline, the options led to nowhere. Extremely poor service.
Update: I received a response asking me to reach out to discuss my issue, which reinforces my belief that the responses are automated. My parcel went missing, and I tried to contact them for over a week, receiving only automated emails. After a week and a half, I got an email asking for feedback on how the issue was handled. This company seems to ignore customers until they give up. I plan to escalate my case for further assistance.
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