Review Time
Terrible experience regarding my lost order I used this site to purchase my fathers 60th birthday present as I friend recommended there site my order had came empty after forking nearly £400 on a watch as my dad had not had the best of years I thought I’d treat him I first got told I would receive a replacement 7 days after I had submitted my evidence which clearly shows some wrong doing as the proof of postage was somewhere outside nowhere near my property then emailed for a follow up and got told I would have to wait a further 30 days so now iv got my dads hopes up for the watch he was after and now having to wait a extra 30 days for something that is obvious if someone looked at the proof of postage I won’t be using this site again
Terrible experience regarding my lost order I used this site to purchase my fathers 60th birthday present as I friend recommended there site my order had came empty after forking nearly £400 on a watch as my dad had not had the best of years I thought I’d treat him I first got told I would receive a replacement 7 days after I had submitted my evidence which clearly shows some wrong doing as the proof of postage was somewhere outside nowhere near my property then emailed for a follow up and got told I would have to wait a further 30 days so now iv got my dads hopes up for the watch he was after and now having to wait a extra 30 days for something that is obvious if someone looked at the proof of postage I won’t be using this site again
The positive reviews on here are bought and paid for and probably AI Rubbish personal experience of buying a Garmin watch that was promised in 3-4 days. No its suddenly not in stock and won't be available for 15 days. Not acceptable as I need the watch sooner for an event. No refund available apparently. Avoid at all costs!!Update.**Gaslighty reply is nonsense and I have screenshots to prove the 3/4 day delivery estimate. The refund has been issued since this negative feedback on Trust pilot after getting nowhere with emails... this review will probably be deleted due to telling the truth further proving my claims of fake overly positive reviews. Come to your own conclusions and read between the lines.
Absolutely brilliant service&a very professional business. My watch arrived&well packaged&all in great condition&in quick time,I cant understand the negative reviews on here has I have only received a professional experience from this jewelers! Highly recommend&I will certainly be buying from them again in the near future!! Thankyou Francis&Gaye 👍.
I purchase a watch at a great price (over 2k) and it was shipped swiftly and all seemed great but I had a problem. I called their customer support twice for help and they promised to investigate why the watches clasp would not close and to call me back with advice. No response back from either rep or any further support from them. This was so dissapointing from an authorised Seiko outlet.I had to get help from eleswhere.I won't be buying from them again.
I have ordered a watch ax a gift. It promised a 48 hour delivery. This has passed. The watch has not been dispatched nor have I had the courtesy of an explanation.I raised my concern and recieved a fob off email. I notice this is a pattern in their reviews. I feel I have no option but to contact trading standards. Buyer beware!
I am writing this to warn international customers about my experience with Francis & Gaye. I was searching for a specific, "shiny black" Longines wristband for my upcoming wedding. Having found it on their site (despite it being sold out everywhere else) I double checked the reference number and placed the order. Living in Europe, I knew this would involve high shipping and import duties, but I was willing to pay for the "perfect" wedding item.The Issue: My initial skepticism was justified. They sent the wrong item because it was incorrectly labeled on their website. The reference number on the physical sticker of the item I received did not match the reference number advertised online.The Stressful Aftermath: With my wedding day approaching, I contacted customer service. Not only was there no apology for the stress caused, but I discovered they have no return procedure for overseas orders.Financial Loss: I had to pay for the return shipping myself (tracked and insured) just to get the wrong item back to them.- Import Duties: They refused to refund the import taxes caused by their mistake, instead referring me to a complex postal carrier procedure that only recovers about 50% of the cost.- Poor Communication: Even after the package arrived back at their shop, I had to chase them a month later to actually receive the refund for the item itself.Total Loss: In the end, I am 150 Euros out of pocket (shipping + import duties + return costs) and I have no wristband for my wedding. I effectively paid 150 Euros for the "privilege" of correcting Francis & Gaye's inventory error.If you are ordering from outside the UK, be extremely careful. Their errors will become your financial burden.
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