Review Time
The clothes are amazing but unfortunately I ordered the wrong size. Got into a bit of confusion wanting to return the order but Anna is very quick and helpful to respond to my emails asking questions 😁
I love Sister Jane dresses, i have a number of them and recently i ordered one which i then had to return as the occasion i wanted them for got cancelled. Amazing customer service representative Anna helped me straight away and responded to my emails so promptly. I have never experienced a better customer service than sister jane have.
Thank you
I received a prompt reply from the support team when I reached out. However, as someone residing in NZ/AUS, I found the sizing information on the website quite confusing. The measurements and international sizes are not clearly presented, leading to misunderstandings. I consulted several people to clarify this, and they all found it perplexing. It might be beneficial to revise this section on the website. Additionally, providing sizing suggestions based on the measurements when help is requested could enhance the experience. It also seems that the sizing options are quite limited, as the selection appears to cater mostly to very small sizes, which feels outdated for any brand.
The clothes are beautiful, and I usually purchase from a different retailer, but I decided to try the original website. The quality is great until the sale process begins, after which the service declines significantly. The representatives seem untrained and follow a robotic approach, making it frustrating to deal with them. I recommend considering other platforms before placing an order. While the clothing is lovely, without proper service, refunds, and a customer-focused approach, they lose their appeal. I had a particularly frustrating experience with one representative.
The clothes are lovely, and I typically shop from a different retailer, but I decided to try their official website. The experience was great until I made my purchase; after that, the service declined significantly. The support team seemed untrained and followed a robotic script. I advise caution before placing an order, as it may be better to shop elsewhere. While the clothing is beautiful, if customer service, refunds, and a customer-focused approach are lacking, it diminishes the value of those lovely items. I encountered an unhelpful representative during my experience.
Mia was incredibly helpful and professional! She responded to my questions quickly and made the entire process effortless. Since it was my first time ordering from the platform and my order hasn't arrived yet, I can't comment on the quality, but the outstanding customer service alone speaks volumes about the company. I'm definitely looking forward to ordering again and can't wait to try on all the adorable dresses I selected!
My municipality was flagged due to a previous name change, causing initial recognition issues. The support team reached out right away to clarify things and was incredibly kind and helpful throughout the entire process. I'm really impressed with their customer care!
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London-based womenswear label. Vintage-inspired accessible design with a high-end look & feel.
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