Review Time
We booked a holiday to Thailand for 10 of us. Zac was very helpful and the communication was amazing. He was very patient especially as we changed our dates and destinations trying to find the best deal.
I just wanted to warn people thinking of booking with 'Blue Lotus Holiday's to think again!! We booked with them for a Japan holiday for 4people and had the most frustrating and dissatisfying experience!! And this is even before our holiday!! Our flight has been postponed by 10hours and so this would have required us to spend the whole night in Seoul airport and then another 14 hours on the flight to London, arriving Sunday night when we had to work next Monday morning. I have sent so many emails and spoken to so many agents without much help in changing the flight to a more convenient time. I have even sent a letter of complaint to the manager which has been ignored and been told he is too busy to speak with customers...We are left 6 weeks before our holiday in limbo! It has been so stressful so far that I am regretting it to have booked with them!! And that is before the holiday!! Nothing has been explained to us about what to expect and when wwill be getting the flight and bullet train tickets!! They are very keen and responsive to get you booked with them and then if something goes wrong, you are left to your devices! I am utterly disappointed and dreading now going on our holiday after we paid so much money for our holiday! Never again will I consider booking anything with Blue Lotus holiday!
HelloJudy,
First time to booked this Blue Lotus Vacations Uk. Ltd.
I really amazed the way you talk to me you are Calm and very helpful and understanding lots of efficient support through out my booking.
You always assist Handled everything make sure I get the best deal. Thank you so much Miss Judy ,and to your Boss and the Blue Lotus Vacation Uk Ltd.
for your honesty, accidently I over paid the total amount of the ticket and you did return the amount that I Pay.
Thank you so much Miss Judy and to the Blue Lotus Vacation Uk Ltd.
"Excellent service "
I recently booked my Japan holiday with Blue Lotus Vacations, and I honestly couldn’t be happier with the experience.
At the beginning, I did have a small issue with arranging a bank transfer for payment, which was a bit stressful on my end. However, Zac was absolutely incredible throughout the process. He was patient, understanding, and quick to offer a solution. To make everything easier and more secure, we decided to use a secure payment link for future payments, which completely resolved the issue and gave me real peace of mind.
What truly made this experience exceptional was Zac himself. He went above and beyond to design the most amazing itinerary for my Japan holiday. Every detail was thoughtfully planned, and he really took the time to listen to what I wanted. He helped me design my dream holiday, tailoring the trip perfectly to my interests and making sure it was both exciting and seamless.
Zac’s professionalism, kindness, and attention to detail made the entire process enjoyable and stress-free. I genuinely felt supported every step of the way. If you’re considering booking with Blue Lotus Vacations, I highly recommend asking for Zac Muller — he’s fantastic at what he does and truly cares about creating unforgettable experiences.
Thank you, Zac, for helping me plan my dream trip to Japan!
I recently arranged our holiday tickets to a destination for my husband and me. The representative was incredibly helpful and attentive to our needs. She showed great respect throughout the process. I have already recommended her to my friends. Thank you for the excellent service!
I wanted to surprise my family with a Disney holiday, but organizing it in such a short time felt overwhelming. By chance, I discovered a fantastic service and provided my details. They responded within minutes. I worked with an incredibly helpful representative who listened to my needs and tailored the trip perfectly. Everything was clear, and the communication was exceptional, even late on Christmas Eve. No request was too big or small. This experience was delightful, and my family was thrilled on Christmas Day. I highly recommend this service and will certainly use it again. Thank you for your dedication!
The representative responded promptly to my inquiry about the 14-night holiday in Singapore, Malaysia, and Borneo that I saw online. They provided pricing for a solo trip scheduled for September 2027 and offered valuable suggestions to help align the cost with my budget. I'm definitely considering these options. Overall, I left with a very positive impression of the service.
So far, the service has been excellent, with the representative keeping me updated and answering all my questions promptly. Before the initial phone call, the entire booking process was done via messaging, and I'm just waiting for the travel details and vouchers for the trip to Iceland. Regards.
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