Review Time
Unbelievably unreliable. For a relatively sizeable city, where they pride themselves on the amount of public transport access, it’s unbelievable how little the public can rely on this company to provide reliable transport. When First buses still worked, I would favour bluestar because they were more reliable, but since First have stopped running buses in Southampton, Bluestar has not stepped up as expected. The tracker show buses that then completely vanish off the map and never show up, leaving you to fend for yourself last minute in the dark morning to get to work. The quality of the service provided is shameful and embarrassing and I would never recommend it.
Wanted to give a huge thank you to a certain driver who I often see on the number 18. So sorry as I don’t know her name but she has pink hair and is such a friendly lady. Every time I’m on her bus she never fails to greet every passenger with a happy smile and hello. I was running late to catch my bus on a work break one shift and she ensured to quickly open the doors for me so I could make the bus, where as other drivers would usually turn their nose up at the situation. Again today I was seconds away from missing the bus however this hero of a woman waited at the stop after recognising me so that I wouldn’t miss it. She’s built a real nice relationship with her passengers by remembering their routes, and always without a fail being a lovely burst of happiness in their days. Thank you for going above and beyond, it doesn’t go unnoticed <3
I have just one thing to say.... The buses don't know for God sake how to come on time. I am extremely disappointed and dissatisfied with their service and especially since they are the only bus service in Southampton, I think that they should seriously consider how to run this business. If there is a thing that is on the road that may disrupt the bus service, the bus should start going early since they know if there are going to be road works.
I had a very good experience from one of your driver today ,We were a family of four travelling on number 15 today from New Road to Vincent’s walk and I bumped him again on Your 19 service around 9:30 pm ,I don’t know your drivers name but he has tattoos in his left arm ,please say my thank to him ,he is an absolute gem for your services ,he has always smile on his face and gives a great gesture .If I would have more than five stars to give him I was more than happy to give him.
I wish there was a zero star for this review. Bluestar delivers the worst bus service in Europe and UK. They don't give respect to the pedestrians on priority pedestrian crossings. Plus in recent days there has been too many accidents. It's high time to ban this bus company. I would even ask the authorities to probe the owners and management of bluestar who are responsible for the accidents.
Number of occasions now where these bus drivers are becoming more and more danger. Situation one - driving between Hythe Centre - Hythe Hospital where speed limit is 30 mph and had a bus driver up my rear bumper flashing me to go faster and faster. Latest Situation date - 1 as state. Driving from a side road Whitewater rise to its Roundabout turning right with full indication and head lights on (Sun had set) was on the roundabout and bus from Dibden Purlieu - came on the roundabout at speed, without looking and I had to jam breaks on full - nearly hit under 0.5m.One of these days there will be a serious accident involving one of their buses against Car / Cyclist / PedestriansPut in complaint(s) in without any reply / answer from Blue Star as usual Moral of Story (at moment) and if possible avoid travelling / using Blue Star - Avoid like the Plague.
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