Review Time
I recently purchased six large jars as a Christmas gift. They are substantial and well-made, but one arrived damaged. I contacted the support team, and they responded within hours. They generously offered a free replacement, which I accepted, and I received the new jar in perfect condition about a week later. Overall, I found the customer service to be excellent, and the products appear to be of high quality. I would certainly recommend them to others.
I recently bought six large jars as a Christmas gift. They are substantial and well-made, but unfortunately, one arrived broken. I reached out to the support team via email and received a response within hours. They offered to send a replacement for free, which I accepted, and I had the new jar in perfect condition about a week later. My experience with customer service was fantastic, and all their products feel very well crafted. I would definitely recommend them to others.
I ordered 12 drinking glasses directly from the site. Ten arrived in perfect condition, but one box had two broken glasses. I emailed them with a photo of the damage on a Friday, received a reply on Monday, and got a replacement box sent to me without hassle. While they use substantial bubble wrap for shipping, the cardboard dividers between glasses are a bit thin, which might not provide enough protection. I'm glad to have received a replacement, but I think the thinner glasses could use better packaging.
I ordered several lovely glasses that were delivered three days ago. Unfortunately, one has a chip on the rim, making it unusable. It seems to be a manufacturing defect rather than an issue with packaging or delivery. I contacted the company immediately but have not received any reply.
After reading some negative reviews about this company, I hesitated to place an order. However, I realized there were only a few reviews, and they likely handle many more orders. I’m glad I went ahead; my glasses arrived in less than 24 hours and were in perfect condition. They were well protected, even from a dent the box sustained during transit. Highly recommended.
Similar to another review, I ordered three sets of glasses two weeks ago and paid for next-day delivery. The glasses have not arrived, and the company has not responded to my emails asking for delivery updates and a refund. Very disappointing experience; this company feels like a scam.
I ordered glasses on October 29th. Two sets arrived, but one glass had a chip on the rim. I emailed on November 3rd requesting a replacement but received no reply. I followed up on November 9th and still got no response. Do not use this website; the glasses may seem good value, but if you receive damaged items, they do not respond. Terrible customer service.
I ordered two sets of cocktail glasses for a 70th birthday party. A month has passed, and nothing has been delivered. I have followed up multiple times only to be told there was a delivery issue. I am still waiting for a full refund! Do not purchase anything from this company. Poor communication and failure to deliver the product, along with no information regarding my refund. I hope to get my money back soon!
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