Review Time
The magnetic clip intended for the camera never arrived, reportedly lost at a depot. Despite numerous attempts to secure a replacement or refund, I faced continuous obstacles. The service provider dismissed communications regarding the lost parcel, and the selling platform was equally unhelpful. They seem to create barriers to avoid processing refunds or replacements. My strong recommendation is to avoid purchasing from this seller and to be cautious with any service using this courier.
The magnetic clip for the camera never arrived, seemingly lost in the shipping process. I made several attempts to get a replacement or a refund, but to no avail. The support team refused to acknowledge the emails confirming the parcel was lost. I tried to resolve the issue through the selling agency, but they were equally unhelpful. They created numerous obstacles to prevent me from obtaining a refund or replacement. My advice is to avoid purchasing from this seller and to steer clear of any merchants using this courier service.
Do NOT make a purchase. If you order directly online, you won’t receive any return emails, and only automated support responds regarding your order status. I am still waiting for my order and now feel compelled to file a complaint, as there has been no useful tracking information.
Like others noted, only one clip is truly functional, and the helmet clip lacks adequate grip, forcing me to use shock cord to reduce shaking during use. The camera's performance is decent, but the battery life is questionable, often not lasting as indicated. While it performs adequately for casual use, those needing reliable proof for violations might find it lacking. Overall, the experience was frustrating, especially with the feedback limitations post-return.
I own several of these cameras, and they have been the worst I’ve encountered. After emailing customer service about issues with the cameras not powering on, I received no resolution, just excuses about them being closed. I reached out to the platform where I bought them, but nothing has improved.
AVOID AT ALL COSTS! These body cameras are not suitable for professional use as claimed. The company only seems interested in your money, and the cameras often produce corrupted footage that cannot be downloaded. I regret considering further purchases for professional use because I cannot trust these products. The company has been unhelpful and has refused to provide any owner contact information. As a professional, I cannot recommend these cameras; they seem more suited for casual users.
I frequently use these cameras and have many of their products, including the latest model. I have never faced issues with them and have easily obtained spare parts directly. The customer service has been excellent and consistently supportive. I highly recommend this company for body-worn cameras and have purchased nearly every new model they release. For any concerns, I suggest contacting them through social media for prompt assistance.
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