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I had a fantastic experience with Bo Concept in Canterbury. They were so helpful in supporting the design of our sofa to make sure it was the right fit and colour for our space. They were so supportive on working with us on the delivery date too as we didn’t know when we were exactly moving in. Our sofa is in now and looks absolutely great. Thank you so much.
I had a fantastic experience with Bo Concept in Canterbury. They were so helpful in supporting the design of our sofa to make sure it was the right fit and colour for our space. They were so supportive on working with us on the delivery date too as we didn’t know when we were exactly moving in. Our sofa is in now and looks absolutely great. Thank you so much.
I am so impressed with the service from BoConcept - I had to leave a review! Our delivery was spot-on on the target date from when we ordered 8 weeks ago. The delivery service could not have been more organised or professional. Thank you to Trevor and Jesus for coordinating and installing our new Carmo sofa, ensuring it was positioned exactly correctly and taking good care to not damage any of the flooring. I was apprehensive as to how the piece would look in our Victorian-interior living room but the modern style just fabulous and timeless. Could not be more thrilled and already looking at other pieces to buy. Great job BoConcept!
Will not leave me alone. I bought a sofa 18months ago and I receive relentless marketing. I’ve asked multiple times via phone and email to be removed from these communications but it seems they ignore it. Sofa is fine just don’t give them any contact details
We had wonderful service from BoConcept. From the minute we walked in the door we were greeted by Peter who was really nice and very helpful. He guided us through the purchase of two sofas. They have just arrived today and we couldn't be happier with them. Delivery was exactly as promised. The installation team were really great - helpful and very friendly. I couldn't recommend this company enough!
We worked with Paula at the Edinburgh shop and from walking in to having our furniture delivered it has been a caring experience.Paula really understood our needs and worked with us to visualize the seats we liked in our space at home.She was incredibly patient with us while we got the right furniture with the right material.The delivery team were also excellent, very efficient and friendly.
We’ve used Bo Concept several times with items ranging from sofas, lamps, rugs and cupboards. You pay a bit more than you would expect to pay in the larger high street stores, but the upshift in quality is definitely worth it. Peter Hine at the Edinburgh branch on Rose Street has been exemplary. He’s informative and insightful but not at all “pushy”.
My mother experienced an issue with her sofa, and after contacting BoConcept’s customer care team, we were immediately impressed by their response. They promptly arranged for a third party to assess the issue, and as soon as it was identified, they presented us with a range of thoughtful options and solutions to ensure my mother had the best possible experience and truly loved her sofa.Throughout the entire process, BoConcept demonstrated exceptional patience and professionalism. We were given ample time to consider our options without ever feeling rushed or pressured. It was clear that they genuinely cared about our satisfaction and about ensuring we could fully enjoy their product. In the end, the sofa was replaced with a brand new one, and the outcome exceeded our expectations.The team went above and beyond, offering expert advice, time, and outstanding service every step of the way. I would especially like to highlight Angelina, Head of Customer Services, who was absolutely outstanding, as well as Amir in sales at Brent Cross branch, who connected me with Nefeli at the Finchley Road store. Nefeli did an amazing job helping us find the perfect sofa for my mother.I cannot recommend BoConcept highly enough. We love the product, the people, and every aspect of the service. It is truly worth every penny. Thank you to the entire team for your care and dedication—you have made my mother very happy.
I recently purchased a sofa from Fenwick Canterbury Boconcept brandJames was super helpful when buying my sofa and made it effortless by organising a delivery ahead of schedule Excellent customer service received from James cannot recommend enough both brand & service
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BoConcept is Denmark’s most global retail chain of contemporary design furniture with 260+ successful stores in more than 65 countries around the world.
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