Review Time
My playmat arrived with an orange stain on, no idea what’s happened but box was slightly damaged. Was going to reach out to customer service but it’s no returns or refunds point blank so tbf I’m disappointed.
The quality and size of the samples are excellent. I was able to feel the thickness and see the colors when deciding which print fit my granddaughter's room. After feeling and viewing, I simply returned in the prepaid envelope provided and was promptly refunded for the sample (not the shipping). Totter and Tumble produce a solid, quality product!!!
Recently received our mat after very speedy delivery. We Iove the design of the mat, and the fact we can turn it over for a different look. It has enabled significantly more comfort when playing with our toddler on the floor. It is so easy to wipe down and clean a perfect addition to any house with small children. We will enjoy many years playing in comfort on the floor. Thank you Totter & Tumble, I will be recommending you to my friends. I will also be ‘borrowing’ it for my workouts!!
For 3.5 years we have 2 of these mats in our house (and always looking for space for a 3rd) and they still look as good as new even though they have had every type of toddler damage thrown at them! They are beautiful desings, so soft for all types of play and relaxation. I recommend these to every new parents.
My playmat arrived in an extremely poor state; the delivery box was torn in half and badly ripped in multiple places. For an item at this price point, this was completely unacceptable.Customer service acknowledged that the box was in poor condition and even stated that the courier should not have delivered it like this. However, beyond that acknowledgement, there was very little apology or sense of ownership for the issue. The tone of the responses felt procedural rather than customer-focused.Despite the severity of the damage to the outer packaging, I was told no meaningful action could be taken unless the playmat itself was damaged. The mat is sealed in plastic and cannot be properly inspected without fully unravelling it, which their returns policy discourages, leaving me unable to confidently assess the product while still keeping the option to return it.The only goodwill offered was a £10 partial refund, which felt wholly disproportionate given the value of the order and the condition it arrived in. Communication then stalled, and I had to follow up myself to close the matter.While the mat appears fine from what is visible, the overall experience — particularly the lack of care, apology, and resolution from customer service — fell far below what I would expect from a brand positioning itself as premium.I was left feeling disappointed and discouraged from contacting customer services again.
I bought this mat back in August and my toddler had an accident on it. The accident ran to the side of the mat and pooled underneath, causing my wood flooring to stain the mat. I followed the instructions on their website to clean it and got nowhere, so in the end I emailed them. They emailed back very falsely concerned, trying to be seen as an authentic brand but very quickly reminded me that they had told me 3 times within the sales buying process that the mat is not stain free. I don’t remember this but they were quick to tell me. They then proceeded to just give me more instructions to clean it which I’d already done, and a third email basically told me my flooring isn’t compatible with the mat which is hilarious. The mats aren’t made for toddlers, don’t let the marketing fool you, they have no interest to help you what so ever after that sale has been completed. I have had this mat for four months and it’s already ruined.
After much deliberation I ordered the standard size Odissi playmat. I also benefitted from their current promotion for registered subscribers. Delivery was easy and quick - it arrived within 2 days. I received clear communication from the courier and was able to easily leave It with my neighbour as I was out. It looks completely fantastic in my room and matches the swatches and pictures I saw on the website. I really liked being able to order the swatch samples so I could see it properly before. I also really love the second side so it's win win. My baby loves it already! It's so nice having having something that makes it easy to play with her while still looking nice in my living room.Thank you Totter and tumble!
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Totter + Tumble create family-proof playmats, with beautiful, design-lead patterns to complement modern interiors. Made from luxury memory foam, and including absolutely no nasty chemicals in the non-toxic PVC, Totter + Tumble playmats are safe, stylish, simple and supportive - just what you need for your family and your home.
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