Review Time
Won a bid £2,500 early 25 June- recd email saying collection information attached - it was not - emailed and no response - tried to get info by email 3 times - no response - hot email to validate ID - did that and message said we will confirm if successful - no conformation recd - have sent a furthe 3 emails in August - still no response and trying to arrange trip to London to collect. So far they have had my 2k for 2 months. Worse customer experience ever. Hope their arrogance and ignorance is their downfall the sooner the better - will not consign or buy from them again BEWARE
Bonhams sent an email saying the information I needed was attached, didn't include the attachment. I followed up on this, they claimed they replied with the information. Never saw it come through - thought, maybe my mistake... Searched my inbox, and no. They did not. Asked for it again. Did not receive any response.Eventually I gave up, did some research, and instead emailed them saying hey, this is what I think the information is - can you just confirm? Replied without confirming. I followed up and said hey - I really need to know this is the correct information. No response.This has been 2 weeks of emailing. How useless can you be?!
This is the first time in over 50 years of being in business I have left a negative/one-star review for any company.I am amazed of the total incompetence of Bonhams auction house. Agreed before a recent automobilia online auction that if successful paper (sales brochures) lots could be collected at New Bond Street. Agreed again before I summitted a bid. Advised that I had won a couple of lots paid immediately and confirmed the 2 lots would be picked up on the Friday at New Bond Street, agreed to again. This was important as a family member was collecting on my behalf before leaving London and traveling back on the Sunday. Sent all details and confirmation to release the 2 lots to family member along with id etc. etc confirmed again collection would be on the Friday before 5pm at New Bond Street.Received email on the Thursday that the 2 lots would have to be collected from Guilford.!!Contacted Bonhams again, totally unhelpful but was willing to get the 2 lots back to New Bond Street for £27.20 (this is even after Bonhams staff admitted their mistake by giving false information) by the Monday the day after my family member had left on the Sunday.Emailed Ms Chabi Nouri via a Ms Sasha Thomas but neither bothered to respond.May I suggest the new CEO Ms Chabi Nouri gets out of her office and works in every dept for 2/3 days a week to witness the total incompetence and extremely poor virtually non-existent customer service. She may then detect why so many of Bonhams appalling reviews (42%) are one star. Ms Nouri should seriously think about having her staff retrained regarding their attitude towards customers. The only staff member that had any professionalism was a lady called Amelia.Typically, a company living off their cooperate name from when they were more efficient and customer friendly.Never again.
I put a picture in their auction and was charged an additional £58 loss insurance. Why would a customer have to pay trusted auction house to not lose the picture. This is madness. Their response: "its in the small print clause 2.1...."
cheryl Uggles the assistant “ head of Client Accounts at Bonhams “ has refused to listen to the issues . Not look at the terrible reviews on here over a long period - reaching 1.6 out of 5. From a so called high end brand .Instead backs up the rude and incompetent staff / colleagues . Rather than dealing with facts . It is obvious these entitled individuals have no clue how to deal with customers . That’s why sales are falling off a cliff and selling vastly under any auction house . Think the investment firms need to look into how useless these staff are !
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