Review Time
Following the invite to sign up to receive a 15% discount for first order I wasted time choosing items, clicked the pay slight extra for free returns but when applying the discount code suddenly all items were in final sale with return not possible! However, online none of these items are in the sale! Whilst product might be ethical this kind of sales method is not! Interestingly, the free return charge was not removed automatically ..... Disappointing from a cert B Corp!
I really like the products but the first time I had an issue they really failed at customer service and I think probably consumer rights. The bra I bought arrived with a broken strap, I raised it with customer services, a chat bot replied asking for photos so I sent it and then no other reply was sent to me, even though I tried multiple to get in touch with them. I had to use the generic returns procedure which charged me for postage even though I’d chosen the option for ‘faultly item’. So I paid extra for this bra with the cost of postage and loads of time wasted writing emails and never hearing back. Such a shame because I really like the products and I’d recommended them to all my friends. Seems like a lot of companies now look good on the outside and happy to take your money but as soon as you need them to sort a problem out there’s no action on their side. So disappointing!
Excellent customer service. There was an issue with part of my order and i just want to shout out Ivy. They were super helpful in resolving the issue, quick to respond, and I was offered a free replacement which was immediately shipped within the hour of me confirming I would take the replacement. The other part of my order was perfect, super comfortable and supportive bras, suitable for larger busts. Would definitely order from here again!
I'm a relatively new customer but I've placed enough orders now to know that 1) the edging on the hipsters has come apart on two pairs in the 3 months that I've had them. That's not a good failure rate. The garments were replaced on both occasions but that's not the point, especially for the environment; and 2) in addition, the packaging is not at all eco-friendly and contradicts the company's supposed green ethos. It seems that whatever the size of the order (including one pair of replacement hipsters), it's placed in a large box which is costly to produce, transport and recycle. And it's a real pain that it can't be posted through the letter box. Even Amazon are now using thick paper bags. I have a photo that demonstrates this clearly but it can't be attached to this review - let me know if you want to see it Boody. Are you going to be changing your packaging any time soon? It's beginning to be a deal breaker.
I ordered three bras and was very surprised how well they felt and fit. I wanted to have some for regular days to prioritise comfort. One of them, however, did not fit that well and was not built for my size. Creating a return shipping label on the website did not work, so I contacted them. Within a day I got an answer and a return shipping label. They were super nice and I think I will order again.For those with a bigger bust: at first they might seem a bit strange, since they have no wire. But they are nice and comfortable. I would suggest going for one with more fabric under the cup, it'll make sure everything is in place :)
I placed an order, or at least I thought I had but was confused when I received no confirmation. I contacted Boody and was delighted with their helpful response. They were great. I was able to place another order and received my purchases very quickly. I’m delighted with the fit and quality of everything and will definitely purchase more!
First time on the website, and I haven't actually bought any products. I wanted to buy quite a lot of underwear, but couldn't. It was out of stock of every single item that was midi rise / black / size L. There was the occasional product where I could buy a single item, rather than an multi-pack but the price would quickly become ridiculous buying in any quantity. Plus the website jumps everywhere as images load, so it makes you feel a bit sick. These are just the basics to get right aren't they?In response to your reply: I have managed many factories in my life and stock is not managed 'thoughtfully' if it isn't available for the customer to buy. And the fact that it isn't available until 24th Feb generally means it is coming from China in bulk, rather than being 'carefully crafted' in the UK.
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