borthwickheating.co.uk

3.3
3.3 Based on 21 reviews

We are Hartlepool and the North East’s leading energy saving experts, helping you to take a ‘whole home’ approach to energy efficiency. We have helped Hartlepool and North east based homes LOSE LESS, USE LESS and GENERATE MORE making homes more comfortab...

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Average Rating

3.3

/
5

21 Reviews

5 Star
57%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
43%

All Reviews

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RITA BARNES
Cant say what quality of workmanship is!! My Complaint Is they came unannounced to my Neighbours nxt

Cant say what quality of workmanship is!! My Complaint Is they came unannounced to my Neighbours nxt door to do this Cavity wall insulation ,I was astounded i was not notified nor pre warned of the horrendous noise of constant drilling and muck flying , and starting bang on 8am I was rudely jolted out of bed enough to give an old age Pensioner like myself heart attack believe me this is not on , seems neither my Neighbour nor the 3 Workmen parked up a big vans on my front , if you have to carry this over noisy lengthy work out all morning nr enough and so damned early it would be polite to let the neighbouring occupants know beforehand as it was I was also very poorly with Covid seems ignorance is Bliss as long as the firm does business.

1
Date of experience: Jan 26, 2026
RITA BARNES
Cant say what quality of workmanship…

Cant say what quality of workmanship is!! My Complaint Is they came unannounced to my Neighbours nxt door to do this Cavity wall insulation ,I was astounded i was not notified nor pre warned of the horrendous noise of constant drilling and muck flying , and starting bang on 8am I was rudely jolted out of bed enough to give an old age Pensioner like myself heart attack believe me this is not on , seems neither my Neighbour nor the 3 Workmen parked up a big vans on my front , if you have to carry this over noisy lengthy work out all morning nr enough and so damned early it would be polite to let the neighbouring occupants know beforehand as it was I was also very poorly with Covid seems ignorance is Bliss as long as the firm does business.

1
Date of experience: Jan 25, 2026
Nevis
Just be aware !

Just be aware, this company is very proactive in having poor reviews removed from Trustpilot, so the very high percentage of good reviews is deceptive.They took a great deal of trouble to get Trustpilot to take my comprehensive account down.

1
Date of experience: Dec 01, 2025
Rowan Pembry
North East’s Hidden Gem

As a pensioner, their ‘whole home’ approach was a game-changer. No pushy sales, just honest solutions. Our new boiler and solar PV now generate more than we use—thank you!

5
Date of experience: Nov 05, 2025
beddy3783
Excellent service

Excellent service. Professional job and very tidy. Would recommend.

5
Date of experience: Nov 03, 2025
Sam Murray
Cold callers, avoid them.

Rubbish. The lads who did the cavity wall insulation and fitted ventilation were great; professional, quick and no bother. However, I felt pressured into getting the work done and ultimately it was work that has made the interior of my house look worse for little benefit.I have had no confirmation from the office of what has actually been done to my home. There’s nothing in writing to say what has been injected into the cavity or what extractor fans have been installed. Poor. They will reply to this review with a standard response of sorry but email the complaints department. They don’t care. Grifters. If they knock on your door I would recommend to turn them away.

1
Date of experience: Nov 03, 2025
Suzanne Drummond
what a great company

what a great company, the 3 lads that came to our home were professional, and a great set of lads, they explained every step and they cleaned up after. well recomended 5 stars

5
Date of experience: Oct 23, 2025
Edwina
This company keeps on calling me and…

This company keeps on calling me and has continued for about 5 months!! Stop cold calling. It very very annoying

1
Date of experience: Oct 09, 2025
Pamela Drion
Brilliant New Boiler

New boiler installed by two hard working lads . The work was so Professional .Would recommend this Company any time .

5
Date of experience: Aug 22, 2025
Lydiah14
6 CALLS A DAY FOR 3 MONTHS

Filled in a form and then told them I was no longer interested. I have since been called about 6 times every single day for the past three months. I've complained to them, to the IOC and still no stopping. They ring from a different 07451 number every time so you can't block them. I have already complained to them with no response.

1
Date of experience: Aug 18, 2025

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Business Details

  • We are Hartlepool and the North East’s leading energy saving experts, helping you to take a ‘whole home’ approach to energy efficiency.

    We have helped Hartlepool and North east based homes LOSE LESS, USE LESS and GENERATE MORE making homes more comfortable, helping reduce energy consumption and most importantly saving homeowners money.

    To find out how we can help you save money with our range of green services, finance and funding please call us (Local Rate) on T: 01429 275575 or alternatively email info@borthwickheating.co.uk. A member of our experience team will be more than happy to discuss all of the available options you have available to you.See more

  • email info@borthwickheating.co.uk
  • call 01429275575
  • language https://borthwickgroup.co.uk

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