Review Time
As another user has stated, they go above and beyond trying to prevent a refund. I ordered what was advertised as a reverse light (T15 912 921 LED Bulb T15 W16W Reverse Light Backup Light Turn Signal Bulb Trunk Cargo Light Bulb). When the bulbs came in, the LED's were red, not white. Sorry - the color is incorrect for the description of the application. None of the stated applicatinons would use a red bulb!Their first reply was that I ordered "color red", and since it is not suitable for the application I ordered, "We'd love to help to check if it fits your other lights". Next round was: "If you would like to return it, you will be responsible for the return shipping fee. Do your family or friends have the cars that can install the T15 bulbs? We can help to check the bulb fitment."Next, "If you would like to return the T15, please send some pictures to us that we could check whether it's in good condition. We recommend you keep the T15 because you will be responsible for the return shipping fee if you would like to return it. Thank you in advance." This is after I told them that I have not taken it out of the original packaging.Next, "We do understand your feeling. The T15 could use to Reverse Light Backup Light Turn Signal Bulb Trunk Cargo Light. The white one is out of stock now, only the red one is available at this moment.According to our return policy, the customers will be asked for the pictures to check the bulbs' condition. After you send the picture to us, we will send you the RMA. Thank you for your patience and understanding."Seriously? A red bulb as a Reverse Light, Backup Light, or Trunk Cargo Light? The only potential application would be a turn signal, and typically the color is done by the housing, not the bulb. Not surprised that the reviews on their site are all positive. I posted a negative review and instead of addressing it, they scrubbed it.Worst customer service I have ever experienced. The wrong product was ordered because the description of the product is misleading. The color selection is a small box, so one would not necessarily look for it.In addition to these inexpensive ($20) bulbs, I ordered some more expensive LED lights which I have yet to install. I certainly hope I do not have any issues with them. Because, if I have to deal with their customer service and warranty, it wil be another $120 down the drain.
Great idea, I liked it so much I was one of the early supporters back in 2018. When I finally got them several months later for the first time Boslla was kind enough to swap bulb types as I ordered the wrong pair. Worked great in the car. Then not even a year later, both of the drivers failed and the lights stopped working. Okay, disappointed but they sent a replacement pair after I destroyed the ones I had. Fast forward a year later and one of the lights is starting to malfunction AGAIN. They will not help me and only offered a small, 10% discount which is a joke considering I was one of their early supporters. Since their bulbs don't last little over a year and they only give a 1 year warranty on the original purchase, not even if the replacements stop working within the same time frame as the first, you can expect to: Buy a new pair almost every year, expect them to fail and have Boslla not give two craps about you. They only want your money. Our relationship = Here's a product that lasts only a year, then once they warranty it = here's the same pair of lights that'll only last you a year but you'll have to buy the next pair yourself even though it's our fault. They need to invest in some quality control and if their bulbs were actually well made they would last longer than 1 year of occasional, weekend driving. It's sad but since they won't help me I'll be going back to regular bulbs after these fail. Fun product but bullsh*t warranty coverage.
I place an order and use a discount code. I click on 9004 bulbs and place my order. All is well. Then i get a conf email stating that my purchase is good but telling me im having 9007 bulbs ordered. I didnt order that i ordered 9004. Does the system just randomly pick what they feel like sending u? Cuz now ima have to mail them back and pay restock fee. When i been emailing and calling all day to no get threw nor returned email or calls so they can fix it before it processes conpletely and send me the wrong bulbs. Im not happy at all.
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BOSLLA is the world’s first multi-color LED headlight bulb that works perfectly in rainy, foggy, snowy, and sunny weather. We provide not only safe driving but also fun driving at night.
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