Name: brandsmartusa.com
Telephone: 000000000
Rating: 1.7

Anthony C Guest

My experience with Catherine McGriff from SSC Customer Success Team @ Brandsmart USA was excellent a

My experience with Catherine McGriff from SSC Customer Success Team @ Brandsmart USA was excellent and handled in a timely manner. She took care from start to finish. A+A+A+A+A+
Thank You,
Anthony C

Date of experience: Feb 05, 2026

Jordie Howard Guest

2 months ago

Disappointing customer service experience

The customer service from this company is truly disappointing. They need significant improvement. I would prefer to go without their products than shop here again, especially considering the issues with online ordering and delivery.

Date of experience: Dec 12, 2025

Winston Guest

2 months ago

Customer service is unacceptable

The customer service from this company is truly unacceptable. They need to make significant improvements. I would rather go without their products than shop here again. The online ordering and delivery experience is even worse.

Date of experience: Dec 12, 2025

Larry Fisher Guest

4 months ago

Terrible customer service experience

The customer service here is the worst I have ever encountered. I regret purchasing from this retail store. I would prefer to spend my money elsewhere than give this company any more of my business.

Date of experience: Oct 29, 2025

aggiekid201833 Guest

6 months ago

Outstanding service from the representative

I received outstanding service from the representative. I found the perfect fridge I was searching for at the best price available.

Date of experience: Aug 03, 2025

iDelBon Guest

8 months ago

Issues with online order fulfillment

I ordered a specific TV online but received a completely different model. I struggled to explain this to the staff, who dismissed my concerns as a simple typo. I spent over an hour in the store, and while one employee was helpful, the rest were unresponsive and the system was down, preventing me from getting a refund.

Date of experience: Jun 26, 2025

Will Taylor Guest

8 months ago

Caution when buying from this store

I wouldn't even give this place one star. Think carefully before making a purchase here. They sell low-quality items with a strict no-return policy. The staff's attitude is dismissive, and I will never shop here again.

Date of experience: Jun 22, 2025

Anthony Guest

8 months ago

Rude and unhelpful customer service

I've been shopping at this store for a while, but I'm disappointed and will be switching to another location soon. When I sought help regarding a fridge suitable for my challenging electrical system, I was sarcastically mocked. After being directed to a fridge that was supposedly a good fit, I found out from multiple experts that it couldn't be installed as promised. The customer service was horrendous, and I won't return.

Date of experience: Jun 03, 2025

Erin Guest

9 months ago

Misleading rebate promotion

This company misled me with their rebate promotion. I’m facing a frustrating situation trying to cancel an order that has been delayed for over a month. The customer service is virtually non-existent. I will not be purchasing from this company again.

Date of experience: May 22, 2025

Jedflah Guest

9 months ago

Problems with warranty services

This company has received numerous complaints regarding its extended warranty services, including delayed repairs and unresponsive customer service. Many customers feel misled about their warranty coverage, and some reported feeling pressured into purchasing unnecessary warranties.