Review Time
I went to the woodgrove store on Friday with my daughter and was served by Ashley the store was so busy Ashley was wonderful helped everybody she’s amazing and she was on her own.I then went in on Saturday to exchange a bra and I spoke to another lovely lady, she was wonderful and very helpful as well.I then went in on Sunday with my other daughter to buy some new bras and Ashley was working the store was not so busy and again Ashley was amazing she’s so helpful and very lovely to talk to.Highly recommend bras n things woodgrove shopping centre in melton.
Rude sales staff! I will never enter one of the Bras N Things stores again! I went into the Wollongong store today and a sales assistant very reluctantly agreed to help after she got up off the floor from behind the counter. It went down hill from there. Don’t bother staff are rude and combative.
Order never received - customer service unhelpful, I’ve tried to contact them several time however my “case” was always closed automatically. The only answer I’ve got is that the post system had issue with tracking… after three weeks the order is not here and I have no way of tracking it. The order has also been processed as complete and I don’t even get the chance to get a refund PLUS this was the review I wrote and they did not publish it cause not in line with their guidelines. WORST CUSTOMER SEVICE EVER
Absolutely GOBSMACKED AND APPALED at the customer service after the way I was treated in the COCKBURN GATEWAY store. AVOID this place at all costs. I got rudely ordered by the "manager" to " get off my phone " . What the hell does that have to do with them. They need to learn to MIND THIER OWN BUSINESS. People go through ENOUGH STRESS AND TRAUMA WITHOUT RUDE MISERABLE EXCUSES OF PEOPLE LIKE THAT WHO GET INVOLVED WHERE ITS LITERALLY NONE OF THIER BUSINESS.they want to take your money but be NASTY to you. NO I don't think so. IM NEVER GOING BACK HERE AGAIN. ABSOLUTELY DISGUSTED by the way I was so rudely spoken to and treated. TREAT OTHERS HOW YOU WANT TO BE TREATED!
This is my last straw with this business. Every single time I order through them, my order is never completed due to their website saying they have items that they actually don't, so I just get refund emails days after the purchase is made, or one piece of a matching set sent..... I can't comprehend the lack of brains behind why you would actually send someone a bottom, but no top?This time, I received the bottoms of one order but my order for the top was cancelled along with 3 of the 5 other items I purchased. I tried contacting them on the 9th, 10th, 11th and 12th of January with ot going straight to voicemail saying they opened again on the 8th of January????? Obviously, I've had zero response to my numerous emails to cancel the order before it was shipped as I didn't see the point in just one bottom of a swim set being posted and paying nearly $13 to do so - it was sent to me anyway, of course, because here is the issue with not having a customer service and complaint component to the business......I was then sent a "review your product " email in which I obviously did....outlining my obvious crankiness of never actually receiving the item and the treatment from the company, or lack thereof. I then received an email saying my review went against their guidelines and could not be posted. So, they can offer me disgraceful service, but I cannot leave my honest review? Funny that! I received a "bulk" email some time thereafter with them having a cry about how busy they were. I assume by the words in the email, along with a majority of their customers, we are extremely over this nonsense of not receiving items, no customer service whatsoever, in my case, receiving the bottom of a swim set I have absolutely no use for.... I'm stunned why we can't contact them... I don't know who runs the business, but they most assuredly shouldn't; and I'd highly suggest they take a look at their business plan again. I for one, will never buy from Bras N Things again, which is a shame because their items are cute and well made. Just needs a new owner!!
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Discover a fantastic range of bras, panties, sleepwear and swimwear at Bras n Things - Inspiring with our perfectly fitting lingerie for over 25 years.
