Name: brighton.com
Telephone: 000000000
Rating: 1.8

CB99 Guest

Extremely poor quality of products.

The quality of the items is shockingly bad. Everything tarnishes or breaks, and the prices are far too high. They claim to offer quality and support, but that's not the case. They don't assist with issues and instead blame customers for tarnishing. I recently received an email regarding my latest problem with tarnishing and stones falling out, stating that I should only expect my items to last one to two years. Over the past two years, I've reached out to the support team about eight times for various problems, and I always receive the same unsatisfactory response. It feels like they don't care at all.

Date of experience: Dec 13, 2025

Jeb R. Guest

3 months ago

Disappointed with the service

I have been buying products like purses, wallets, watches, and jewelry from this brand for years, but that has changed. If the company can't handle a simple task like replacing a battery in a $200+ watch on-site, forcing me to go to a jeweler or send it away for repairs, then I can no longer support them.

Date of experience: Nov 30, 2025

SC89 Guest

3 months ago

No longer a customer

I used to buy various products for years, but that's over now. If I have to go elsewhere to change a battery in a watch that costs over $200, then I won't be returning.

Date of experience: Nov 30, 2025

Mort Johnson Guest

7 months ago

Extremely poor customer service

The manager lacks basic customer service skills and seems only interested in profits. She needs better training, and the district manager is unreachable. My return issue was dismissed, and I won't be going back.

Date of experience: Jul 23, 2025

Kallamar87 Guest

1 year ago

Caution with the app for online purchases

Be cautious with the app used for online orders. I tried to buy a surprise gift, but after clicking 'View Cart,' I received a confirmation email without any card details. I didn't even have an account there. It made a purchase without my consent, leading me to cancel both the order and my account.

Date of experience: Sep 23, 2024

Lin0xs918 Guest

1 year ago

Disappointing experience

I bought a bracelet for my mother's birthday, but they sent a necklace instead. When I called for an exchange, I was told it wasn't possible, and customer service was unhelpful. This was my last visit.

Date of experience: Aug 30, 2024

Bruce Harris Guest

2 years ago

Terrible customer service experience

I have been a loyal customer for years, but my recent experience was unacceptable. The assistant manager was unhelpful, and my calls to the district manager went unanswered. It's disappointing, as I liked their products, but I can't continue shopping there.

Date of experience: Dec 15, 2023

Edith Long Guest

2 years ago

Excellent service from Elisabeth

Elisabeth was incredibly professional and helpful during my visit. I enjoyed my shopping experience and even created a wish list for future purchases. I'm very pleased with my new necklace.

Date of experience: May 29, 2023

Serena Guest

2 years ago

A longtime customer lost

After years of loyalty, I realized that the company does not accommodate customers, even when they are at fault. They don't offer discounts or compensation for issues. I've decided to take my business elsewhere.

Date of experience: May 14, 2023

Aubrey Ross Guest

3 years ago

Very dissatisfied

The quality and customer service have declined significantly over the past 20 years. I ordered a necklace that started to corrode within months, and customer service refused to honor their promise for return shipping. It was a frustrating experience.